MODE SEARCH Ltd.
E-Commerce Operations Manager - Fashion Brand
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Mode Search are partnering with a globally recognised contemporary fashion brand in their search for an E-Commerce Operations Manager to join their growing London team.
This is a newly created role responsible for bringing ownership, structure, and governance to the operational side of the e-commerce function. With responsibilities currently spread across multiple departments, this position will become the central point of coordination between Customer Service, E-Commerce, Logistics and Warehousing, ensuring a seamless customer journey from order placement through to delivery.
The business has experienced significant international growth and operates a multi-market direct-to-consumer model across the UK, Europe and the US. This role offers the opportunity to make a genuine impact, drive operational improvements, and build the foundations for future team growth.
The Role
- Take ownership of the operational governance of the end-to-end e-commerce process
- Act as the key point of contact between Customer Service, E-Commerce, Logistics and Warehouse teams
- Investigate and resolve SLA issues, customer order queries and operational backlogs
- Manage inventory-related customer enquiries and support stock visibility across channels
- Review, manage and improve pre-order processes across multiple markets
- Coordinate closely with warehouse partners and logistics providers to ensure smooth order fulfilment
- Drive operational efficiencies across the customer journey, identifying opportunities for process improvement
- Support collection launches, peak trading periods and seasonal trading activity
- Monitor operational performance and provide insight into areas for improvement
- Play a key role in establishing processes and governance within a growing e-commerce function
- Long-term opportunity to build and develop a team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Systems & Operations
- Shopify integrated with ERP and inventory management systems
- Multi-market e-commerce operations across the UK, Europe and North America
- Third-party warehouse network across key international markets
- Multiple carrier partnerships supporting domestic and international fulfilment
Requirements
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience within e-commerce operations, customer operations, fulfilment, logistics, or supply chain environments
- Strong understanding of operational processes and customer journey management
- Experience managing relationships with warehouses, fulfilment partners, or logistics providers
- Comfortable working with systems, reporting, operational processes, and SLAs
- Strong stakeholder management and communication skills
- Highly organised with a proactive, problem-solving approach
- Fashion experience is advantageous but not essential
- Experience within a fast-paced retail, e-commerce, or consumer business environment preferred
This is an excellent opportunity to join a high-growth international fashion business and play a key role in shaping the operational infrastructure of a rapidly expanding e-commerce function.
Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.
To apply, please send your CV to info@modesearch.co.uk
We look forward to hearing from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location