Civic Recruitment Limited
Early Help Worker

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Job Title: Early Help Worker
Job Purpose
The Family Support Worker / Early Help Practitioner will engage and empower children, young people (0–19 years), adults, and families through a strengths-based, solution-focused approach, ensuring families receive the right support at the right time.
The postholder will assess needs, coordinate multi-agency support, deliver targeted interventions, safeguard children and vulnerable adults, and help families build resilience and independence. Working within a Family Hub environment, they will act as a key point of contact for families, promoting access to universal, voluntary, and statutory services while supporting positive and sustainable outcomes.
Key Responsibilities
Family Support and Intervention
- Manage and progress a caseload of children, young people, and families to achieve positive outcomes.
- Conduct Early Help Assessments to identify strengths, needs, risks, vulnerabilities, and safeguarding concerns.
- Develop, implement, and review outcome-focused family support plans in partnership with families.
- Deliver one-to-one and group-based interventions tailored to identified needs.
- Empower families to identify solutions, build resilience, and improve wellbeing.
- Support parents in understanding child development and strengthening family relationships.
- Promote children's education, attendance, and engagement through restorative and strengths-based approaches.
Safeguarding and Risk Management
- Safeguard and promote the welfare of children, young people, and vulnerable adults.
- Identify and respond appropriately to safeguarding concerns, following organisational policies and procedures.
- Assess risks and ensure appropriate referrals are made to statutory and specialist services where required.
- Undertake home visits to assess needs, monitor progress, and provide support.
Partnership and Multi-Agency Working
- Coordinate and participate in Team Around the Family meetings, reviews, and other multi-agency forums.
- Build effective working relationships with schools, early years providers, health professionals, housing services, and voluntary sector organisations.
- Share information appropriately to ensure coordinated support for families.
- Promote Early Help principles and contribute to a partnership approach where early intervention becomes everyone's responsibility.
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Family Hub Support and Community Engagement
- Support the day-to-day operation of the Family Hub and ensure a welcoming environment for families.
- Provide information, advice, guidance, and signposting to relevant services and community resources.
- Promote Family Hub services through events, community engagement activities, social media, and marketing initiatives.
- Develop knowledge of available local services and maintain up-to-date information resources.
- Organise and support consultation activities to gather feedback and understand community needs.
Record Keeping and Compliance
- Maintain accurate and timely case records, assessments, plans, reviews, and case notes.
- Record outcomes, progress, and exit strategies in line with service standards.
- Ensure compliance with Data Protection legislation, confidentiality requirements, and information-sharing protocols.
- Adhere to policies, procedures, quality assurance frameworks, and professional standards.
Professional Development
- Participate in supervision, team meetings, training, and continuing professional development activities.
- Keep up to date with legislation, safeguarding requirements, and best practice guidance.
- Contribute to service improvement and the development of Family Hub provision.
Essential Experience
- Experience of working directly with children, young people, and families in a support, education, social care, health, or community setting.
- Experience of undertaking assessments and developing support plans.
- Experience of delivering interventions to individuals and groups.
- Experience of safeguarding children and vulnerable adults.
- Experience of multi-agency working and partnership collaboration.
- Experience of maintaining accurate records and case management systems.
- Ability to engage hard-to-reach families and build positive professional relationships.
- Experience of providing information, advice, guidance, and signposting services.
Desirable Experience
- Experience working within Early Help, Family Hubs, Children's Services, or Family Support Services.
- Experience delivering evidence-based parenting or family support programmes.
- Experience supporting families with issues such as attendance, behaviour, budgeting, health, and wellbeing.


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Essential Qualifications
- Level 3 qualification (or equivalent) in Childcare, Children's Services, Social Care, Early Years, Youth Work, Health, Education, Community Work, or a related field.
- Evidence of safeguarding training and ongoing professional development.
Desirable Qualifications
- Level 4 or above qualification in a relevant discipline.
- Early Help Assessment or Family Support-related qualification.
- Training in restorative practice, solution-focused practice, or family intervention approaches.
Key Skills and Competencies
- Strong communication and interpersonal skills.
- Ability to build trusting relationships with children, young people, and families.
- Excellent assessment, planning, and problem-solving abilities.
- Knowledge of safeguarding legislation and procedures.
- Ability to work independently and manage competing priorities.
- Effective partnership and networking skills.
- Strong organisational and record-keeping abilities.
- Good IT skills and ability to use case management systems.
- Commitment to equality, diversity, inclusion, and family-centred practice.
Special Requirements
- Full UK driving licence and access to a vehicle for work-related travel (where required).
- Willingness to work across multiple Family Hub locations.
- Enhanced DBS check required.
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
- Flexibility to attend training, meetings, and community events as required.
Additional Information
- Pay Rate: Limited/Umbrella – £22.68 per hour
- Location: 39 Caradoc Road, Seaforth, Liverpool, Merseyside, L21 4NB, United Kingdom
- Working Hours: 36 hours per week
- DBS Requirement: Enhanced DBS check required
- Travel Requirements: The postholder may be required to travel between Family Hub locations and community settings in line with service needs.
- Contract Type: Agency/Temporary (subject to client requirements)
- Compliance Requirements: The successful candidate must comply with safeguarding, confidentiality, data protection, and relevant council policies and procedures.
- Payment Schedule: Bi-weekly
- Start Date: Immediate start available
- Closing Date: Applications closing soon – early applications are encouraged
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