eBilling Analyst

About the Role

The eBilling Analyst is responsible for supporting the effective operation, maintenance, and implementation of the Firm’s eBilling processes, client requirements, and vendor platforms. The role supports eBilling implementation activity, ongoing eBilling timekeeper maintenance and eBilling inventory support, helping to ensure invoices are submitted accurately, efficiently and in line with client outside counsel guidelines and internal procedures.

Working closely with Billing, Collections, Revenue Management, Rates, Client Maintenance, Technology teams, vendors and client contacts, the eBilling Analyst will help maintain accurate client, matter, timekeeper, rate and budget data; coordinate eBilling setup and onboarding activity; monitor invoice submission issues; and support reporting, troubleshooting and process improvement across the eBilling function.

Main Responsibilities

• Administer and maintain eBilling platforms and related records, including client profiles, matter information, timekeeper records, rates, budgets, user access, and associated data.
• Support the onboarding and implementation of new eBilling clients, vendors, and platform requirements, including setup, testing, data validation, documentation, and coordination with internal and external stakeholders.
• Maintain eBilling timekeeper data for assigned clients by completing monthly reviews to identify newly assigned timekeepers, coordinating and obtaining client approval for those timekeepers, updating vendor platforms and title mappings, and preparing annual all-inclusive rate card submissions for each assigned client.
• Provide eBilling inventory support by keeping client and vendor records, submission requirements, platform details, billing notes, and status trackers accurate, complete, and up to date.
• Submit, monitor, and follow up on eBills through eBilling platforms or third-party vendor sites, ensuring invoice statuses are updated and accepted submissions are clearly recorded.
• Review eBills for compliance with client and vendor requirements, resolving routine issues that may delay submission or result in invoice rejection, reduction, or resubmission.
• Monitor, analyse and address invoice rejections and reductions once transferred from the Billing team, identifying root causes and coordinating resolution with Billing, Collections, Rates, Revenue Management, vendors, and client contacts.
• Work with Collections to support initiative-taking follow-up on aged invoices submitted electronically and assist in resolving payment delays or discrepancies linked to eBilling status or platform issues.
• Monitor changes to client billing guidelines and eBilling requirements, ensuring relevant systems, templates, processes, documentation, and stakeholders remain aligned with current requirements.
• Troubleshoot eBilling platform, data upload, LEDES file, user access, and submission issues, collaborating with internal teams, software vendors, and client representatives to achieve timely resolution.
• Develop and maintain reports, dashboards, metrics, and trackers relating to eBilling operations, client requirements, invoice rejection trends, reductions, aged invoices, rates, and submission performance.
• Document client-specific eBilling processes, requirements, and operational steps so that guidance is visible, accessible, and kept current for Billing, Finance and eBilling colleagues.
• Identify recurring billing compliance issues, platform challenges, and operational inefficiencies, escalating where appropriate and contributing to corrective actions and process improvements.
• Participate in Salvo system enhancements, strategic initiatives and special projects that improve the effectiveness of eBilling operations and the wider revenue cycle.
• Other duties as assigned by management.