Nationwide
ECC Senior Operations Manager
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About the Role
We are looking to recruit an experienced IT professional to act as a Senior Shift Leader and Major Incident Manager within our 24/7 Enterprise Command Centre. You will be proven at building, developing, and nurturing multi-disciplinary teams, sometimes at short notice as you lead us through the restoration of services in an incident situation. We continue to develop and improve the way we deliver services to our customers within a highly competitive and visible financial services industry.
Enterprise Command Centre
Our Enterprise Command Centre keeps Nationwide operating, by overseeing and controlling all our IT services, whether they are consumed by internal colleagues or our growing customer base.
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Shift Pattern
This role operates on a 24/7 shift pattern of 3 days on and 3 days off (7:00am–7:00pm), followed by 3 nights on and 3 nights off (7:00pm–7:00am).
Compensation
This is a critical leadership position at the heart of our operations and includes an additional shift allowance of £9,200 per annum.
Diversity and Inclusion
We welcome applications from colleagues across all functional areas, recognising the diverse skills and perspectives they bring. Whether your background is technical, operational, or from another part of the organisation, we value the unique experience you can contribute to the role.
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Location
For this role you will be based onsite at our Swindon office. If your application is successful, the hiring manager will provide further details on how this works.
Redeployment Commitment
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Application Instructions
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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