Job Overview

Provides operational leadership (staffing and budgeting) for a group of client service professionals within a large market with primary responsibility for client service in their domain.

Essential Functions

• Plans and directs resources to ensure client satisfaction.
• Consults with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure account service teams are adequately trained and performing at optimal levels.
• Builds, develops and provides leadership within a client service team.

Qualifications

• Bachelor's Degree Preferred
• Nine (9) years related work experience Required
• Two (2) years experience as an IQVIA Client Service Rep Preferred
• Expert knowledge of the concepts, practices, reporting quality & integrity and procedures of the client service representative field.
• Expert knowledge of IQVIA products.
• Experience developing and managing others.
• Pharmaceutical experience preferred.
• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
• Change management/process analysis skills (e.g. business process re-engineering).
• Strong communication skills, including ability to train/present and deal tactfully with clients.
• Project management experience in overseeing or contributing in complex, multi-discipline projects.
• Managerial skills, including a strong focus on team building.
• Knowledge of IQVIA databases and report creation process.