Susanne Kaufmann
Ecommerce Assistant (Fixed Term Contract)
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About Susanne Kaufmann
Susanne Kaufmann is known for effective, proven holistic skincare powered by natural ingredients from the Alpine regions of Austria and Switzerland. With offices in Bezau, Austria, as well as London and Munich, and available in leading retailers worldwide, the brand is recognised as a pioneer in responsibly produced, efficacious natural beauty with founder Susanne Kaufmann at its helm.
The Role
The Ecommerce Assistant supports the Head of Ecommerce in the day-to-day running of Susanne Kaufmann's B2C ecommerce platforms, owning the briefing process across content, creative and development requests, coordinating assets and communications with external partners (including the web development agency and Amazon agency), and keeping the team's trading, content and reporting running smoothly day to day. This is a hands-on, detail-focused role, well suited to someone looking to build a career in ecommerce within a small, fast-paced luxury brand.
Objectives & Responsibilities
Briefing & Asset Coordination
- Own the briefing process for content, creative and website development requests — translating trading, digital marketing and campaign needs into clear, timely briefs for the web development agency, copywriters, designers and other partners.
- Share and manage assets (imagery, copy, product data) with the web development agency and other 3rd parties, including the Amazon agency, ensuring accurate and on-time delivery.
- Brief the digital marketing/paid media agency on paid ad campaigns (paid social, paid search, display) and support day-to-day campaign activation, ensuring creative, copy and targeting are briefed accurately and on time.
- Track briefs and requests through to completion, chasing partners and flagging delays or issues to the Head of Ecommerce.
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Day-to-day Site & Trading Support
- Carry out day-to-day product uploads, page updates, launches and promotions on the B2C websites (English and German), under the direction of the Head of Ecommerce.
- Support demand and stock data tracking, flagging in-stock/out-of-stock issues to the Head of Ecommerce and Operations.
- Monitor and compile daily/weekly sales, traffic and conversion data to support trading decisions.
- Log and track web development tickets with the agency, supporting testing and quality checks ahead of release.
Content & Product Support
- Upload and maintain accurate product content — descriptions, ingredients, application details and imagery — in line with brand guidelines.
- Support the creation and publishing of blog posts and content pages, coordinating with copywriters and following the SEO/GEO and marketing/promotional calendar.
- Support on-site personalisation set-up and day-to-day administration of the loyalty programme.
Marketplace & 3rd-Party Support
- Support the day-to-day management of the Amazon US storefront, liaising with the Amazon agency on listings, content and asset uploads.
- Act as a day-to-day point of contact for smaller 3rd-party requests, escalating to the Head of Ecommerce where needed.
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Reporting & Administration
- Pull and compile regular sales, performance and customer behaviour reports using Shopify, GA4 and Polar Analytics.
- Support general administration across the ecommerce function, including document and process organisation and ad hoc projects.
Requirements
- Experience in an ecommerce, digital or retail support role (relevant internships considered).
- Highly organised and detail-oriented, comfortable managing multiple requests and deadlines at once.
- Strong written communication skills, confident briefing and following up with external partners and agencies.
- Basic familiarity with Shopify or another ecommerce platform preferred.
- Comfortable working with data (e.g. Excel, GA4) to pull together clear reports.
- Able to go beyond reporting — analysing performance data to identify issues and proposing recommendations to improve results.
- Curious, proactive and eager to learn, with a genuine interest in ecommerce and digital trading.
- Collaborative team player, comfortable operating in a small, fast-paced company environment.
- Interest in the luxury/premium beauty industry preferred.
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