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Ecommerce Content Executive
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Overview
Are you passionate about ecommerce and creating exceptional digital shopping experiences? We're looking for an eCommerce Content Executive to join our Digital Product team and help bring our commercial calendar to life across global ecommerce channels.
In this fast-paced and highly collaborative role, you'll support the delivery of new product launches, promotional campaigns and customer experiences across our website, app and retail stores. Working with teams across Digital Product, Marketing, Merchandising, Commercial, Retail and Technology, you'll play a key role in ensuring customers enjoy seamless, engaging and relevant experiences at every touchpoint.
If you're highly organised, detail-oriented and excited by ecommerce, trading and digital innovation, we'd love to hear from you.
What you'll do
- Manage the day-to-day execution of ecommerce content across website, app and retail channels.
- Deliver new product launches across multiple international markets, ensuring products and content are ready to go live.
- Support major trading events and promotional campaigns, including seasonal sales, peak trading periods and loyalty activations.
- Coordinate onsite readiness for commercial events by ensuring content, merchandising and customer journeys are accurate and delivered on time.
- Set up and maintain promotions, discount codes, merchandising updates and customer-facing messaging.
- Maintain accurate product information, attributes, categorisation and content across digital platforms.
- Work across ecommerce and content management systems to ensure consistent customer experiences across all touchpoints.
- Support retail operations through product and content management within point-of-sale systems.
- Execute onsite merchandising activities across navigation, search, collection pages, product pages and recommendations.
- Contribute to optimisation initiatives, including experimentation, testing and customer experience improvements.
- Support loyalty programmes by delivering member experiences, exclusive launches and targeted messaging.
- Coordinate localisation activities to ensure content is accurate, relevant and delivered effectively across global markets.
- Monitor ecommerce performance and identify opportunities to improve customer experience and commercial results.
- Research industry trends, competitor activity and emerging technologies to help drive continuous improvement.
- Collaborate with cross-functional teams to deliver innovative and high-performing ecommerce experiences.
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What you'll need
- Previous experience in an ecommerce role within a fast-paced environment.
- Experience using ecommerce platforms and digital tools such as Shopify, Akeneo, Contentful, Algolia or similar systems.
- Experience supporting ecommerce product launches across multiple products or markets.
- Experience delivering promotional campaigns or large-scale trading events.
- Strong attention to detail and a commitment to maintaining accurate customer-facing content.
- Excellent organisational skills with the ability to manage multiple priorities simultaneously.
- Analytical thinking and the ability to use data and insights to identify opportunities for improvement.
- Strong communication and stakeholder management skills.
- A proactive, solutions-focused approach to problem solving.
- Confidence working across multiple systems and embracing new technologies.
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Desirable experience
- Retail ecommerce or Shopify POS experience.
- Localisation or international content management experience.
- Loyalty programme or membership experience.
- Onsite merchandising, search optimisation or product discovery experience.
- Exposure to A/B testing, personalisation or experimentation programmes.
- Experience using reporting tools such as Looker Studio, GA4 or Power BI.
- Knowledge of project management tools such as Asana.
- Understanding of ecommerce merchandising and customer journey best practices.
- Intermediate Excel skills.
- Experience working with large product catalogues and PIM systems.
- Experience within retail, fashion or sportswear brands.
- Experience using AI-powered tools to improve efficiency or content delivery.
- Basic HTML or CSS knowledge.
- Additional language skills.
CLOSING DATE: Monday 14th September
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