Prodrive
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Brandand (Brand&) Overview
Brandand (Brand&) has over 20 years’ experience creating merchandise collections for clients across many sectors. We provide a complete service, covering design, production and quality control, through to supporting sales and marketing activity and distributing products worldwide. With strong roots in motorsport as a subsidiary of Prodrive, we are known for distinctive design and high production standards.
Role: Ecommerce Coordinator
As an Ecommerce Coordinator, you will support the day-to-day running and performance of our online stores in a fast-paced, premium retail environment. The main focus of the role is taking ownership of customer service and order issues, making sure customers receive clear, timely and professional support. You will work closely with our warehouse and internal teams to resolve problems efficiently and accurately.
Responsibilities
Alongside this, you will help keep our online stores accurate and well organised by maintaining product information on Shopify and supporting product data work using our internal business system (IFS). Your work will help ensure listings are correct and that reporting can be relied upon.
What You’ll Own From Day One
- Take ownership of customer service across our ecommerce stores, responding to customer enquiries, managing returns and exchanges, and resolving order issues such as delivery delays, cancellations, address changes and stock discrepancies.
- See problems through from start to finish and make sure customers receive clear, professional updates.
- Manage order exceptions, working closely with our warehouse and fulfilment teams to investigate and resolve issues quickly.
- Be responsible for maintaining accuracy on the Shopify website, making sure product listings are correct and up to date.
- Support reporting and data checks, maintaining simple trackers in Microsoft Excel and pulling regular performance information from the website and reporting tools to support weekly updates.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Develop Into
As you gain confidence and experience, you will take on more responsibility, including:
- Greater involvement in how products are presented on the website, including collections, categories, navigation and seasonal layouts.
- Supporting the setup and checking of sales events, promotions and product launches.
- Adding insight to reports, explaining what has changed, why it happened and what could be improved next.
- Taking on more responsibility for managing product data flows between our internal systems and the website, improving accuracy and efficiency.
Who We Are Looking For
- Strong customer service experience, ideally within an ecommerce environment.
- Confidence handling complaints and order problems from start to finish.
- Highly detail-focused, with a practical, organised approach to your work.
- Comfortable working with systems and data, and not intimidated by online platforms or internal business systems.
- Experience with Shopify, content management systems or stock and product databases is useful, but transferable experience from similar systems is welcome.
- Confident using Microsoft Excel for routine reporting and checks.
- Ability to prioritise your workload in a busy environment, manage competing tasks, and communicate effectively with customers, warehouse teams and colleagues across the business.
- A sustainable commute to Banbury and happy working in an onsite role, with one fixed remote day when business needs allow.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Advantageous But Not Essential
- Experience managing products, pricing or content in Shopify.
- Experience working with internal business systems such as IFS or similar.
- Experience in premium or luxury retail environments.
- An interest in how online stores perform and how changes affect customer behaviour.
- An interest in automotive or motorsport.
What We Can Offer You
- An attractive salary which will grow in line with your ongoing development and impact.
- 25 days holiday + Birthday leave (which increases with long service) with an opportunity to purchase up to 15 extra days.
- Training opportunities for continuing professional development.
- Onsite subsidised staff restaurant.
- Car and pension salary sacrifice schemes.
- Cyclescheme.
- Exercise classes.
- Paid time off for volunteering.
- Consultations with our Fit 4 Life expert.
- Social events throughout the year.
- Exclusive company discounts.
- Life assurance.
We Are an Equal Opportunities Employer
As part of the Prodrive Group, we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.
Come and make a difference.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location