UK Drug Testing
Ecommerce Coordinator
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Company Description
UK Drug Testing is a leading UK provider of drug and alcohol testing solutions, founded and led by doctors with over 20 years of clinical experience. The company supplies high-quality, easy-to-use testing products and UKAS-accredited laboratory services to organisations, employers, healthcare professionals, and individuals. Its extensive range includes rapid on-site drug and saliva test kits, urine drug tests, and ultra-sensitive drug tests designed to support safety, compliance, and wellbeing. UK Drug Testing focuses on accurate products, transparent pricing, prompt UK delivery, and expert support and training. The team works closely with customers to help implement effective drug testing policies and best practices across workplaces, healthcare settings, schools, and homes.
Role Description
The Ecommerce Coordinator is a full-time, on-site role based in Aylsham. The position is available from September 2026 but may be available for immediate start for the successful candidates.
Working in a busy e-commerce office and warehouse.
The role requires an ability to work accurately and flexibly and with a high level of responsibility. Previous experience with e-commerce, Shopify, Amazon, or eBay fulfillment preferred but not essential. Full on-the-job training will be provided.
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The job also involves answering the telephone, talking to customers, sales via telephone, website chat, and email, replying to customer emails, using Xero and processing trade customer orders through Xero, using Shopify, and other e-commerce platforms as well as the Royal Mail click and drop platform and the courier booking-in system. The successful candidate may need to occasionally lift boxes of stock and carry these up and down stairs as well as carry sacks of mail downstairs daily.
The job involves:
- Telephone
- Talking to customers via website chat, email, and telephone
- Sales via telephone, website chat, and email
- Replying to customer emails
- Using Xero and processing trade customer orders through Xero
- Using Shopify to process online orders and create draft orders
- Processing orders through e-commerce platforms such as eBay and Amazon
- Using the Royal Mail click and drop platform and the courier booking-in system
- Label printing and barcoding
- Stock picking and packing
- Help to maintain stock and rotate stock
- Assisting with any general office duties that the office managers may require
- Dealing with returns and post
- Loading and inspection of goods
- Occasionally assisting with the loading and unloading of delivery vehicles and lorries
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Benefits
- Permanent post (6 month probation period)
- Company Pension (after 6 month probation has been completed)
- Onsite parking
- No nights, weekend, or bank holiday work
- Relaxed working environment
- Paid 30 min lunch break
- 5 weeks paid annual leave plus all bank holidays off.
Job Type
Full-time or part-time
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education
- GCSEs or equivalent (required)
Language
- English (required)
Licence/Certification
- Driving Licence (required)
Work Authorisation
- United Kingdom (required)
Ability to Commute
- Aylsham, NR11 6QT (required)
- Work Location: In person
Expected Start Date
01/09/2026
Pay
£12.71-£14.50 per hour
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