Shopify & Site Management

• Take hands-on ownership of the Shopify store, including product launches, collections, navigation, and onsite content.
• Ensure product, pricing, promotional, and availability information remains accurate and commercially effective.
• Work closely with developers to deliver larger site improvements and technical changes.
• Maintain a prioritized website roadmap and ensure projects move from idea through to delivery.
• Troubleshoot and coordinate resolution of onsite issues when required.

Commercial & Data-Led Growth

• Monitor core ecommerce metrics including revenue, CVR, AOV, subscription uptake, and customer behavior.
• Understand how onsite performance impacts wider acquisition economics, including CAC and LTV.
• Identify material changes in performance, investigate the underlying causes, and recommend action.
• Use data to determine where the biggest commercial opportunities sit rather than simply maintaining the status quo.
• Clearly communicate priorities, performance, and learnings to senior stakeholders.

Cross-Functional Collaboration

• Partner closely with Paid Media to ensure a seamless journey between ads and landing experiences.
• Work with Brand and Creative to develop high-performing onsite assets while maintaining a premium customer experience.
• Collaborate with Retention on subscription and repeat-purchase opportunities.
• Work alongside Operations on stock, fulfillment, and product launches.
• Coordinate external developers and other partners to ensure website priorities are delivered effectively.

Your Profile

• 3+ years' experience within ecommerce, digital product, CRO, experimentation, or a closely related growth role.
• Experience working within a DTC or digitally led consumer business.
• Strong understanding of conversion optimization, experimentation, and A/B testing.
• Comfortable working hands-on with Shopify.
• Proven experience improving product pages, landing pages, or purchase journeys with measurable commercial impact.
• Highly analytical and comfortable using data to identify problems, form hypotheses, and make decisions.
• Commercially minded, with an understanding of metrics such as CVR, AOV, CAC, and LTV.
• Experience within a subscription or repeat-purchase business would be highly advantageous.
• Comfortable operating in a fast-moving environment where you'll combine strategic thinking with hands-on execution.
• Curious, proactive, and motivated by finding opportunities rather than simply maintaining existing processes.
• An interest in health, wellness, sport, or active lifestyles would be a plus.

What’s On Offer

• Join a high-growth consumer brand at a pivotal stage of its development.
• Genuine ownership of a commercially critical part of the customer journey.
• Opportunity to build and shape the ecommerce experimentation roadmap rather than inherit a finished playbook.
• Work closely with senior leadership in a lean, ambitious, and entrepreneurial environment.
• Significant opportunity to influence how the business approaches conversion, customer experience, and digital growth.
• Hybrid working from a Central London office.

How to Apply

For a confidential discussion about this opportunity, please contact Noel at Pivotal on 07442 527285 or email noel@pivotallondon.co.uk.

Pivotal is an equal opportunities employer. We encourage applications regardless of race, ethnicity, religion, gender, sexual orientation, disability, age, or any other protected status.