Diamonds Factory
Ecommerce Manager
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E-commerce Manager
Diamonds Factory | Neve Jewels Group
Location: London
About the role
Diamonds Factory is looking for an E-commerce Manager to lead the performance, trading and development of our international online business.
This is a commercially focused role with ownership of the e-commerce trading plan, customer journey and online sales performance across multiple markets. You’ll work closely with marketing, merchandising, customer service, technology and local teams to turn customer insight and data into sustainable growth.
Our customers are making an important and highly considered purchase, so this role is about more than driving conversion. You’ll help create a digital experience that is simple, inspiring and trustworthy, from discovering a diamond through to purchase, showroom engagement and aftercare.
What you’ll be doing
- Own the e-commerce trading calendar, coordinating campaigns, product launches and promotions across markets.
- Monitor key commercial metrics including revenue, conversion, AOV, profitability and customer behaviour, identifying opportunities and risks.
- Lead improvements to the end-to-end online customer journey, from product discovery and diamond selection through to checkout and aftercare.
- Partner with Marketing, Merchandising, Customer Service and Technology to deliver a consistent and high-performing digital experience.
- Use analytics, customer insight and testing to improve navigation, content, product pages, checkout and conversion.
- Work with local teams to ensure pricing, messaging, payment options and customer journeys are appropriate for each market.
- Support the development of clienteling and omnichannel journeys, connecting online enquiries with showroom appointments and sales.
- Ensure high standards of product information, availability, campaign execution and overall site accuracy.
- Contribute commercial requirements and customer insight to website development, optimisation and replatforming projects.
- Produce clear performance reporting and recommendations for senior stakeholders, taking ownership of agreed actions.
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What we’re looking for
You’ll have:
- Proven experience in e-commerce trading, ideally within luxury retail, jewellery or another considered-purchase category.
- Experience managing e-commerce performance across multiple markets, websites or territories.
- Strong commercial and analytical skills, with the ability to turn data and customer insight into action.
- A good understanding of digital marketing, merchandising, UX/CX and website development.
- Experience leading projects and influencing stakeholders across different functions and locations.
- Strong attention to detail and a hands-on, commercially minded approach.
- A genuine passion for creating excellent digital customer experiences.
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What success looks like
You’ll play a key role in growing Diamonds Factory’s international online business while making it easier, more engaging and more reassuring for customers to find and purchase the right piece of jewellery.
Your work will support our commitment to:
- Customer Centricity – putting the customer at the heart of every decision.
- Trust & Respect – creating experiences that give customers confidence in an important purchase.
- Experience-Led Innovation – continually improving how customers discover, explore and buy with us.
Why join us?
This is an opportunity to have genuine ownership of the e-commerce agenda within a growing luxury jewellery business, with the opportunity to shape trading, customer experience and digital growth across international markets.
If you’re a commercially driven e-commerce professional who enjoys combining data, customer experience and digital innovation, we’d love to hear from you.
Apply now to join Diamonds Factory and help shape the future of our e-commerce experience.
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