Bristol Airport
Ecommerce Manager
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About the Role
We’re looking for a commercially minded, digitally fluent Ecommerce Manager to transform how passengers engage with our airport—before they even arrive. This is a high-impact role at the intersection of travel and technology, where your work directly influences revenue, customer experience, and brand perception.
You’ll own and evolve our ecommerce strategy, delivering seamless, data-driven experiences that inspire passengers to book and engage across every touchpoint. You'll be part of a wider commercial team and will have line management responsibility for our E-commerce Executive.
This is a full-time, hybrid role working 3 days per week in the office. With the ability to flex start and end times in line with business need and to support a healthy work-life balance.
Responsibilities
- Lead the development roadmap for our ecommerce channels, driving continuous improvement through conversion rate optimization, ATV growth, and enhanced user experience.
- Manage PPC and affiliate performance, ensuring agencies deliver demonstrable ROI and cost-effective route to market.
- Own the relationship with our ecommerce platform providers, ensuring delivery of agreed SLAs and projects to time and budget.
- Work collaboratively with our Commercial and Marketing teams on coordinated campaigns that drive direct bookings through CRM, promotions, and pricing strategies.
- Collaborate with our IT and Finance teams to ensure 3rd party suppliers are cyber secure and PCI compliant.
- Utilize data, monitoring, and reporting on ecommerce KPIs, identifying opportunities for conversion rate optimization and ATV growth.
- Be a trusted expert, keeping abreast of ecommerce and AI trends and innovations, and sharing your insights with Senior colleagues.
- Share your expertise, guidance, and support to lead and develop our E-commerce Executive.
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Your Skills & Experience
- Proven track record of successfully implementing an ecommerce strategy for a revenue stream of over £40m p/a.
- Extensive experience using ecommerce platforms, Conversion Rate Optimisation, Google Analytics, and User Experience.
- Extensive experience working with agencies to deliver to PPC targets and strategies.
- Proven success in briefing, managing, and implementing ecommerce development projects.
- Excellent communicator, able to demonstrate influencing stakeholders at multiple levels.
- Results-focused mindset with the ability to balance commercial decision-making with customer experience.
- Team player but able to work independently, taking ownership for the delivery of digital and ecommerce strategy.
- Thrive on making a difference and bringing in new initiatives supported by data and clear, accountable briefings.
Why Join Us
- We are a growing, unique business where your contributions can really make a difference. Our commitment to developing People and their careers makes us stand out.
- Generous annual leave provision, 25 days plus bank holidays increasing with service.
- A comprehensive wellbeing offering including private healthcare with the option to add dependents to support you and your family.
- Discretionary bonus scheme based on company and personal performance.
- Salary sacrifice pension scheme to support you financially, with a match plus 2% up to 9%.
- Generous family-friendly policies and hybrid working policies.
- An inclusive culture, colleagues who are committed, generous, and passionate about achieving our shared goals.
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Equal Opportunity
We are proud to be an equal opportunity and disability-confident employer - our passengers come from all walks of life, and so do our colleagues – it is this blend of talents, focus, and passion that makes us extraordinary. It’s important that everyone has an equal opportunity to join our team; if you require reasonable adjustments to any stage of the process, please contact recruitment@bristolairport.com so we can discuss how we can support you.
We are a disability-confident employer. If you disclose you have a disability on your application form, or by contacting us directly, and you meet all of the essential criteria of the role, you will be automatically offered an interview.
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