Uber Boat by Thames Clippers
Ecommerce Manager
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JOB SUMMARY
The E-commerce Manager owns the online store’s commercial performance. This role is accountable for revenue, conversion rate, customer experience, and the day-to-day running and optimisation of e-commerce platforms. The successful candidate will be the organisation’s e-commerce expert. They will proactively identify opportunities, recommend improvements, and lead the e-commerce function.
QUALIFICATIONS & EXPERIENCE
- 2–3 years of experience in an E-commerce role, preferably in transport, travel or leisure sectors.
- Degree in Business, Economics, Marketing, or a related field preferred.
- Proficiency with Excel and data tools
- Strong commercial and analytical mindset
- Understanding of digital marketing channels (paid search, CRM, SEO)
- Hands-on experience with e-commerce platforms and CMS tools
- Conversion Rate Optimisation (CRO) experience
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KEY RESPONSIBILITIES
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- Own and grow online revenue, conversion, AOV, and retention
- Manage the e-commerce platforms (Web, APP and Digital Kiosks)
- Optimise the end-to-end customer journey (UX, navigation, checkout, payment, delivery)
- Lead onsite trading activities: promotions, merchandising, pricing, offers
- Analyse performance using tools such as GA4, heatmaps, and funnel analysis
- Work closely with Marketing on traffic acquisition and campaign execution
- Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment
- Manage third-party agencies (CRO, UX, development)
- Manage multi-acquirer relationships and evaluate Payment Service Providers (PSPs) to negotiate competitive transaction fee structures
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