ellenor
Ecommerce Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
E-Commerce Manager
Salary: £27,857 to £30,997 per annum (dependant on skills & experience)
Hours: 37.5 per week, Monday to Sunday
Location: Crayford, DA1 4HA
As our E-Commerce Manager, you will play a vital role in leading and developing all aspects of our ecommerce operation. Reporting directly to the Head of Retail while working closely with the Superstore Manager, you will be responsible for overseeing all online sales platforms, identifying opportunities for growth, and ensuring we maximise income through innovative and effective online selling strategies.
This is a hands-on role that requires a proactive approach, working alongside the Superstore team to support the day-to-day operation while helping to drive online sales performance and enhance the customer experience.
About Us
ellenor is a hospice charity based in Gravesend, providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and are committed to providing high-quality services with compassion, dignity, and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance, and much more.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Reporting to the Head of Retail and working closely with the Superstore Manager to deliver strategic and operational objectives
- Taking overall responsibility for all online selling platforms, ensuring listings are accurate, engaging, and optimised to maximise sales
- Identifying new opportunities to increase online income and expand the reach of our ecommerce operation
- Proactively working alongside the Superstore team to support the smooth and efficient running of the operation
- Recruiting, developing, and supporting staff and volunteers involved in the ecommerce function
- Collaborating with the Head of Retail to plan, manage, and monitor the annual ecommerce budget, taking corrective action where required
- Monitoring and evaluating performance, analysing sales trends, and producing reports as required
- Delivering excellent customer service standards across all areas of the operation
Essential Requirements
- Proven experience of managing ecommerce operations and online selling platforms
- Experience of leading, supporting, and developing teams
- Strong commercial awareness, with the ability to identify opportunities to increase revenue
- Experience of budget management and achieving financial targets
- Excellent organisational skills, with the ability to prioritise competing demands effectively
- Strong communication and interpersonal skills
- A flexible and hands-on approach to work
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How to Apply
By application form either online, downloadable from our website, or by submitting a CV and cover letter to HR@ellenor.org. CV’s without a cover letter will not be considered.
UK Immigration
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK that do not require sponsorship as a Skilled Worker now or in future.
Application Deadline: Friday 3rd September 2026
Interviews will take place on: Friday 11th September 2026
ellenor is committed to recognising and valuing people’s differences and promoting an inclusive environment for everyone. We are committed to recruiting and retaining an outstanding and diverse team of individuals who will work together to support our patients and their families at one of the most difficult times of their lives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills