Carlotta London
Ecommerce operations
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At Carlotta, we make hair accessories that are beautiful and actually work - and we care just as much about how they arrive at our customers' doors. We're looking for someone who takes real pride in getting the details right, every single day.
The role in a nutshell:
- Receiving & quality checking stock - When a new delivery arrives, you'll go through every single piece - checking quality across all our models and colours, flagging anything that isn't right, and making sure everything is properly organised and ready to go.
- Preparing orders with care - Every parcel that leaves our office is a moment we care about. You'll pack orders thoughtfully, making sure all the little details that make our customers feel special are in place.
- Managing returns, exchanges & outgoing post - You'll coordinate with our customer support team to make sure every parcel - in or out - is handled smoothly and with kindness.
- Keeping inventory accurate - You'll maintain up-to-date stock levels on our website and put together a clear monthly report so we always know exactly where we stand.
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This role was made for someone who:
- Finds real satisfaction in doing things properly - not just getting them done
- Naturally builds little systems for everything - if you do something twice, you're already thinking about how to do it better
- Has a sharp eye for detail and genuinely notices when something isn't right
- Spots a problem before it becomes one, and just sorts it out
- Cares about the customer experience, even when working behind the scenes
- Thrives with ownership - you don't need someone checking over your shoulder to do great work
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On our side:
- A role with real responsibility at a fast-growing brand
- A small, close team that genuinely values the work you do
- The chance to grow as the company grows (we're just getting started)
- Paid, part-time (Mon-Fri)
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