Sage
eCommerce Promotions Associate Manager (Maternity Cover)
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Job Description
Overview of the Role
Are you passionate about creating exceptional digital customer experiences and using data to drive commercial results? As our eCommerce Promotions Associate Manager, you'll play a key role in improving customer journeys across our digital channels, helping to turn insight into action and optimisation into measurable business impact.
Working at the intersection of digital experience, eCommerce, marketing and commercial teams, you'll support the planning, delivery and optimisation of promotional initiatives that improve engagement, conversion and customer outcomes. You'll collaborate with a broad range of stakeholders, identify opportunities for improvement, and help ensure high-impact initiatives are delivered effectively.
Overview of the Team
You'll join a collaborative and customer-focused digital team responsible for shaping and improving the online customer experience. Working closely with marketing, commercial, digital, regional and optimisation stakeholders, the team combines customer insight, performance analysis and experimentation to continuously enhance customer journeys and deliver commercial growth.
This is a great opportunity for someone who enjoys balancing strategic thinking with hands-on delivery, stakeholder engagement and data-driven decision making.
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Office Location
Newcastle, UK
Hybrid Working - 3 days per week in our Newcastle office and 2 days from home.
Key Responsibilities
We're looking for someone who enjoys solving customer and business challenges through optimisation, collaboration and continuous improvement.
What you'll be doing;
- Supporting the planning and execution of promotional and commercial initiatives across digital customer journeys.
- Translating business priorities into clear digital requirements, briefs and delivery plans.
- Coordinating the delivery of customer experience, optimisation and promotional initiatives across multiple teams.
- Monitoring progress, managing risks and helping stakeholders make effective decisions.
- Analysing funnel performance and customer behaviour to identify opportunities for increased engagement and conversion.
- Supporting testing and experimentation programmes to improve customer outcomes and commercial performance.
- Communicating plans, results, recommendations and insights to a wide range of stakeholders.
- Contributing to workshops, optimisation programmes and working groups that drive continuous improvement.
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Experience you'll bring;
- Experience working within eCommerce, digital optimisation, digital marketing, customer experience or a similar environment.
- Strong understanding of customer journeys, conversion funnels and digital performance metrics.
- Ability to analyse data and translate insights into practical recommendations and actions.
- Experience coordinating projects or initiatives involving multiple stakeholders and teams.
- Excellent communication and stakeholder management skills.
- Comfortable balancing multiple priorities and delivering against agreed timelines.
- A collaborative, curious and customer-focused mindset with a passion for continuous improvement.
Benefits? We have plenty...
Benefits video – https://youtu.be/TCMtTYUUiuU
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
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