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eCommerce Support Administrator Apprentice
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Job Description
To provide professional, accurate, and timely administrative support across eCommerce platforms, customer enquiries, and purchasing activities, delivering a consistently positive customer experience through effective communication, efficient coordination, and high-quality service.
Customer & Platform Support
- Respond promptly and professionally to customers via eCommerce platforms, email, and phone
- Handle customer returns and shipment queries, liaising with couriers and the Returns department
- Collaborate with Sales and Purchasing teams to resolve product-related queries
- Work with the Ebay Specialist to ensure timely customer replacements, refunds, and credit notes
- Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
- Provide online sales and merchandising support/cover including, but not limited to, raising orders, product reviews
- Assist with new listing across all platforms, including product descriptions, specifications, and images
- Maintain and distribute reports as required, including Complaints Logs, Returns, refunds, and Credits Reports
- Deliver high-quality customer service in line with agreed service standards, understanding, and anticipating customer needs
- Maintain up-to-date knowledge of the business, systems, products, and processes
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Purchasing Administration
- Support the Assistant Buyer and Purchasing team by raising timely, accurate purchase orders
- Maintain the Config Planner and delivery schedules accurately and with agreed timescales
- Coordinate BBTI orders with B2B customers, ensuring alignment with operational timelines
- Assist with purchasing administration, reporting, and data maintenance as required
- Any other tasks deemed necessary to support business needs and/or provide cover for colleagues
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential qualifications
- GCSE in:
- English (grade Grade 4/C or above)
- Maths (grade Grade 4/C or above)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
We’re a UK-based Technology Solutions Provider specialising in wireless devices and connected technology.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. Could lead to a permanent position for the right person.
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