MAG
Ecommerce Trading Manager
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Ecommerce Trading Manager
Hybrid (Manchester office) | Permanent
About Cavu
For airports, for partners, for people. We are Cavu.
At Cavu, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody, from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.
From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you're working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.
Together, we can reach new heights. Together, we are Cavu.
About the Role
We're looking for an Ecommerce Trading Manager to take ownership of the commercial performance of our digital booking journey across Airport Parking, Lounges and Fast Track.
This is a newly created role that will bring a true ecommerce trading mindset into a highly commercial environment. You'll be responsible for understanding how customers move through our booking flows, identifying opportunities to improve conversion and basket value, and ensuring every stage of the journey is optimised to deliver the best possible outcome for both our customers and our business.
Working closely with Revenue Management, Product, Technology, Marketing and Commercial teams, you'll be the go-to expert for funnel performance, onsite merchandising, bundling strategies and trading initiatives. You'll help shape how products are presented, influence CRO priorities, and use data and customer insight to drive growth across a business generating over £100m in booking revenue.
This is an exciting opportunity for an experienced ecommerce trader who loves understanding customer behaviour, thrives on continuous optimisation, and wants to make a visible impact in a fast-growing travel technology business. It's also an opportunity to bring fresh thinking, challenge the status quo, and help establish ecommerce trading as a key commercial capability within Cavu.
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Key Responsibilities
- Own the commercial performance of Cavu's online booking journey across Parking, Lounges and Fast Track.
- Drive improvements in conversion rate, basket value, revenue and profitability through trading and merchandising activity.
- Act as the owner of funnel performance, identifying opportunities and areas of customer drop-off through detailed analysis and reporting.
- Develop and execute onsite merchandising strategies, including product positioning, cross-sell opportunities and bundle optimisation.
- Own the performance and growth of bundle propositions, increasing attachment rates while maintaining strong core product performance.
- Partner with Product, Technology and CRO teams to prioritise and deliver booking flow improvements.
- Lead experimentation and testing activity, using customer insight and data to validate opportunities and drive better outcomes.
- Build and manage the multichannel trading and promotional calendar, ensuring trading activity supports wider commercial objectives.
- Lead regular trading reviews, identifying risks, opportunities and actions to improve performance.
- Work closely with Revenue Management teams, providing constructive challenge and ensuring pricing strategies support conversion and customer experience objectives.
- Collaborate with Marketing teams on promotional activity, campaigns and integrated commercial planning.
- Provide insight and recommendations to senior stakeholders, translating data into clear commercial actions.
What We Need From You
- Significant experience within Ecommerce Trading, Digital Trading or Online Merchandising roles.
- Proven success delivering improvements in conversion, revenue, basket value and trading performance within a digital environment.
- Strong understanding of ecommerce metrics including conversion rate, average order value, attachment rate, customer journeys and funnel progression.
- Experience working on CRO initiatives, experimentation programmes and A/B testing frameworks.
- Strong analytical skills with the ability to identify opportunities and make data-led decisions.
- Experience using digital analytics tools such as GA4 or equivalent.
- Commercial awareness and confidence managing trading plans, promotional strategies and P&L performance.
- Ability to influence and build credibility with a broad range of stakeholders across Commercial, Product, Technology and Marketing functions.
- Excellent communication and presentation skills.
- A proactive, energetic and customer-focused approach, with the confidence to challenge established ways of working and bring fresh ideas.
- Experience within travel, hospitality, retail or marketplace environments would be advantageous, but not essential.
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What's In It For You
- 25 days holiday, increasing with service (up to 28)
- Option to buy up to 10 extra days + 4 flexible bank holidays
- 10% company pension
- Annual bonus scheme
- MediCash scheme
- A range of flexible benefits and discounts, including up to 50% off Cavu products such as Escape Lounges and Airport Parking
- Rail and retail discounts
- 2 paid volunteering days per year
- Access to health & wellbeing events, ID&E activities and learning opportunities
- Formal and informal development options, including mentoring programmes and learning grants
- Enhanced parental leave (T&Cs apply)
Equal Opportunities and Reasonable Adjustments
We're building something brilliant at Cavu: a diverse team of people who reflect the global customer base we serve.
We're proudly part of MAG, and together we're on a mission to be number one in our industries, and that takes talent in all its forms. Whether this is your first role or your next big step, we want to hear from you, even if you don't think you tick every box. What matters most is what you bring.
We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know, we're committed to helping you perform at your best.
Our Colleague Communities play a big part in that journey, including Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the Cavu Global ID&E Affinity Group.
Ready to reach new heights? 🚀
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