Nationwide
Economic Crime Investigator
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As an Economic Crime Investigator within the Fraud Contact Team
As an Economic Crime Investigator within the Fraud Contact Team, you’ll be on the front line protecting our customers from fraud. You’ll speak directly with customers by telephone about potentially suspicious account activity, using skilled, in-depth questioning to build trust and quickly understand each situation.
By creating strong rapport, you’ll identify whether a payment is fraudulent and provide clear, practical guidance to help customers protect themselves from future scams. As part of your training, you’ll gain a strong understanding of how our wider fraud teams operate and work together. No previous fraud experience is required — we’ll provide comprehensive training to set you up for success.
About the Role
Our Financial Crime team protects Nationwide and its customers from all types of financial crime. Our team has an outstanding reputation, captivating subject matter, and industry-leading results that will see you work alongside detection systems, reacting to ever-changing methods of financial crime, whilst striving to deliver exceptional customer experience.
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Key Responsibilities
- Speak directly with customers by telephone about potentially suspicious account activity.
- Use skilled, in-depth questioning to build trust and quickly understand each situation.
- Create strong rapport to identify whether a payment is fraudulent.
- Provide clear, practical guidance to help customers protect themselves from future scams.
- Gain a strong understanding of how our wider fraud teams operate and work together.
Requirements
- Team player who can work in a fast-paced environment.
- Prioritizing customers and their money.
- No previous fraud experience required.
Job Details
- Position: Part-time, 30 hours per week.
- Shifts: Evening shifts between 5pm - 11pm, with a requirement to work one in two Saturdays. Where you work a Saturday, you’ll receive time back elsewhere within the week.
- Location: Based at our nearest regional office or hub. Regular office connection required, with at least two days a week in the office, or 40% of working time if part-time.
Working at Nationwide
- Hybrid Working: Nationwide offers hybrid working wherever possible, supporting more rewarding relationships through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working.
- Commitment to Redeployment: Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritized in this recruitment process.
- Internal Candidates: If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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Careers Pathway Information
The Careers Pathway provides colleagues working within Protect with the opportunity to progress internally through a structured process. If you are considering this route, please note that there are set requirements you’ll need to meet. To understand whether you fit these, speak with your manager for guidance and support.
If you meet the criteria and choose to pursue the Careers Pathway, you will not need to apply for the role via the website. Instead, the move will be handled internally through the pathway process.
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