University Hospitals of Leicester NHS Trust
ED Receptionist
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Job Description
These are permanent posts and we are offering both full time and part time hours. You will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.
The Emergency reception areas cover Adults, Children's, Ambulance arrivals, MIAMI, MSDEC and DVT Clinic.
This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge.
We are currently recruiting for a dedicated and enthusiastic Receptionist with excellent communication skills and the ability to work effectively as part of a team. You will need to be flexible, enthusiastic, passionate about emergency care, and committed to improving service delivery. The ability to work in a fast-paced environment is essential.
The role requires booking patients into the Emergency Department accurately and in accordance with established processes and procedures. The successful candidate will be the first point of contact for patients and their relatives and will therefore need to possess excellent customer service skills. You will also need the ability to work effectively as part of a multidisciplinary team, as well as on your own initiative.
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Key Requirements:
- Strong communication skills
- Excellent organisational abilities
- Attention to detail
- Accurate keyboard skills
Additionally, you will be answering telephone and face-to-face enquiries, scanning patient records, and arriving patients at Clinics ensuring that the correct process is followed.
Our Strategy
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
Four Primary Goals
- High-quality care for all
- Being a great place to work
- Partnerships for impact
- Research and education excellence
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And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- We are compassionate
- We are proud
- We are inclusive
- We are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About The University Hospitals Of Leicester NHS Trust
https://www.uhleicester.nhs.uk
For further details / informal visits contact:
- Name: Izabela Pawlowska
- Job Title: ED Admin Manager
- Email Address: izabela.pawlowska@nhs.net
- Telephone Number: 0116 258 7225
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