Frimley Health NHS Foundation Trust
Eden Day Unit Ward Clerk
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Job Overview
Join Our Team as a Band 2 Receptionist!
Are you an enthusiastic and organised individual looking to make a real difference every day? Our welcoming Outpatients Department at Wexham Park Hospital is seeking a proactive Band 2 Receptionist to become a valued part of our friendly, multidisciplinary team.
In this key front-of-house role, you’ll be the first point of contact for our patients, helping us deliver a smooth, professional, and compassionate service. Previous administrative experience is essential, and you’ll also need the flexibility to work varied hours in line with service needs.
In Return, We Offer
- Comprehensive training to support you in your role
- Ongoing development opportunities
- A full corporate induction programme when you join the Trust
- A supportive team environment where your contribution truly matters
If you’re motivated, people-focused, and ready to grow in a rewarding NHS role, we’d love to hear from you!
Main duties of the job
- To greet every patient in a pleasant, professional and calm manner, directing the patient within the correct location within Outpatients.
- Complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
- To be responsible for ensuring at the end of each outpatient session all clinics are closed and all requested workorders are completed.
- To adhere to the Trust values.
- To assist with the collection of Friends and Family surveys.
- To assist with changes to workflows with new I.T. systems when implemented.
- To be able to prioritise and demonstrate good time management.
- To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
- To ensure strict confidentiality is maintained at all times in respect of what is recorded on patient records.
- To be adaptable and open to change.
- To be multi-skilled in your working role as you may be expected to work across all outpatient reception locations currently under the Outpatient Directorate.
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Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Skills
Essential criteria
- Good IT skills - Microsoft packages including Outlook, Word, and Excel.
- Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
- Good attendance and timekeeping.
- Good verbal and written communication skills.
- Good customer service skills.
Desirable criteria
- Knowledge of the NHS.
- Knowledge/use of EPIC.
Qualifications
Essential criteria
- Good general education to GCSE standard or equivalent.
- NVQ Level 3 in Administration or equivalent practical experience
Experience
Essential criteria
- Experience of clerical duties
- Administrative/clerical experience.
Desirable criteria
- Previous health care experience.
- Previous experience of working within a hospital setting.
- Previous front facing customer service experience.
- Previous experience of working as part of a team and on own initiative.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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