Job Description

We’re looking for an organised and technically minded individual to support our Service team, working closely with the Service Co-ordinator and Engineering team to ensure work is effectively planned, managed and completed to a high standard. You’ll play a key role in providing technical support across the business while helping to deliver a positive experience for our clients.

The role will involve providing technical support to the Service Co-ordinator, Engineering and Office teams, reviewing service sheets and prioritising follow-up actions to ensure quotes are raised promptly and any issues are communicated to clients in a timely manner. Strong organisational and PC skills are essential, along with the ability to build effective working relationships across the branch and help ensure a high level of client satisfaction from start to finish.

Duties & Responsibilities

• Ensure that small works are organised, managed and delivered successfully within client-agreed timelines in conjunction with the Service Co-ordinator
• Ensure correct skill sets are advised to the Service Co-ordinator for completion of all works
• Ensure all jobs passed for scheduling are ready to schedule (i.e all equipment/materials have been received, any 3rd party services have been organised etc)
• Work to processes and procedures as specified/agreed per company workflows alongside the Service Co-ordinator
• Provide technical support back-up for both Engineering and Office teams
• Act as key point of contact for engineering workforce and subcontractors on technical issues as and when required
• Work with the Workshop Supervisor to ensure communication between the service team and engineering team flows, and correct information on works is communicated and discussed where appropriate
• Ensure company H&S policies are always adhered to by the engineering team, and failures are actioned within an appropriate time frame
• Create/review initial job RAMS, review Dynamic RAMS and any customer H&S documentation when required
• Carry out site surveys and site audits
• Occasionally assist the engineering team on-site or attend emergency call-outs
• Create/review/edit client Excel Spreadsheets, Word Documents, PowerPoints and PDFs
• Create/review/edit PA Excel Spreadsheets, Word Documents, PowerPoint presentations and PDF reports before sending to the client to ensure they are presented in a professional manner
• Ensure maximum utilisation and management of the engineering team during their working day, week and month
• Review the training needs and requirements of the engineering team in conjunction with the Service Co-ordinator & Workshop Supervisor, ensuring all technicians are qualified to the appropriate standards. Updates should be passed to the QHSE Manager for skills matrix update review
• Ensure all engineers have the appropriate level of disclosure check and security clearance for client’s sites