Newcastle University
Education Administrator
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The Role
We are looking for a motivated, enthusiastic and highly-organised individual to join our Professional Services Education Support Team. You will work closely with professional service colleagues and academic leads to ensure effective and efficient administrative processes and support, focused primarily on the Researcher Education and Development (RED) unit in School X.
You will be a problem solver with initiative and a can-do attitude, and will be adaptable and flexible in your approach. You will have relevant administrative experience, particularly in process delivery and development, and customer service. You will be a ‘people person’ with an ability to work in and across teams, and will be committed to providing an excellent student and colleague experience.
Informal enquiries may be made to Malasree Home, Operations Manager (malasree.home@ncl.ac.uk).
This role is part time at 18.5 hours per week and fixed term for 12 months.
Key Accountabilities
- To manage the allocation of duties and workload of the Education Assistant within RED. The Education Administrator will act on behalf of the Operations Manager following an agreed set of guiding principles.
- Working with the Education Assistant, and reporting to the Operations Manager, to ensure that the appropriate education activities are completed for the Researcher Education and Development programme. These include, but are not limited to:
- Determining and inputting amendments to annual documentation such as handbooks, websites and virtual learning platforms, seeking advice from academic colleagues where necessary.
- Having an oversight of exam papers and assignment briefs within the cluster, ensuring they are prepared, collated and submitted to deadlines in prescribed format, including liaison with External Examiners. Managing coursework submission, including having an oversight for follow up for non or late submissions. In addition, administration of assessment and Boards of Examiners processes, including chasing missing marks or anomalies in marks.
- Support the Operations Manager on the collation of timetable requirements agreed timescales managing the practicalities of proposed timetables, into account appropriate locations, and liaising with academic staff regarding requirements, advising on constraints and practicalities of requests.
- Support student and activity evaluation processes, extraction of reports from the relevant system and provision to appropriate academic and professional service colleagues.
- Ensuring that meetings (for example, Boards of Study, Boards of Examiners, PEC Committee's and others) required for RED take place in a timely fashion, providing administrative support, including minute taking, where required for specific meetings and resulting actions.
- Acting as the expert user and ensuring administration of the RED workshop booking system and for training other staff where appropriate.
- Ensuring that student records are accurately maintained, checking and providing reports to academic and professional service colleagues across university as requested.
- Supporting recruitment and induction for the Postgraduate Certificate, including dealing with student queries.
- Providing support for student education-related activities throughout the academic year, including student recruitment and student engagement events.
- Having an oversight of criteria- based decisions for absence requests and PECS for RED, referring requests which require further decision-making authority to the personnel, and communicating of decisions to students via prescribed systems on behalf of the relevant academic member of staff.
- Providing guidance, based on regulations, to students and academic colleagues with regard to non-standard requests, and for providing student-based management information as required to colleagues.
- To provide students with a consistent level of service and ensure they are effectively supported in their participation in RED activities.
- The postholder will be on the School Office reception rota and will be expected to on a generic health and safety role within the School.
- To work closely with colleagues/teams at School, Faculty and University level to: deliver School X strategy, ensuring alignment with the University’s strategies, policies, guidelines and approaches; share best practice in a service culture; and undertake joint planning with a commitment to change management in order to maximise impact and effectiveness.
- To carry out other duties, as defined by the Operations Manager, which support the successful achievement of School X vision and strategy.
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The Person (Essential)
Knowledge, Skills and Experience
- Working knowledge of relevant systems (including but not limited to SAP, NESS, Canvas), processes and procedures including standard software packages.
- Demonstrable work experience in a relevant role and/or comparable setting.
- Initiative and judgement to resolve problems independently.
- Excellent interpersonal and teamwork skills.
- Good written and oral communication skills.
- Good numeracy skills.
- Excellent IT skills. Ability to use Microsoft Excel, Word and Outlook and the ability to manipulate and analyse information for management purposes.
- Ability to prioritise and commitment to successful outcomes.
- Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required.
- Attention to detail.
- Ability to apply relevant health and safety and other University policies and procedures.
- Willingness and availability to work flexibly when required and agreed with line manager.
- Ability to train/develop and supervise other staff.
Attributes and Behaviour
Communicating
- Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two way communication process.
- Is factually correct and gives consistent verbal and non-verbal messages.
- Chooses communication tools appropriately eg selective use of emails and other channels of communication.
- Tailors content of communication to the audience, changing style, tone and format appropriately.
Embracing Change
- Recognises the need for change and is forward looking. Promotes the benefits of change to others and regularly comes up with new ideas. Has the willingness to adopt new ways of working and to make improvements.
- Accepts the reality and requirements of change as part of achieving goals.
- Is able to achieve change at individual and functional level.
- Reviews and revises plans to meet with changing circumstances.
- Is supportive of others during change.
- Develops and implements new ideas.
Team working
- Works collaboratively with others and plays a positive role in teams and establishes and grows relationships where different skills, expertise and opinions are valued.
- Respects the expertise and contribution of others even if own opinion is different.
- Shares relevant and useful information; keeps team members up to date.
- Gets involved with team tasks; supportive of team decisions.
- Willing to help others and share workloads; asks others’ opinion.
- Respects the value that different views bring to the team.
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Planning and Organising
- Manages time and resources by prioritising and organising effectively.
- Identifies quickly what is important and prioritises accordingly.
- Maintains flexibility in work plans to allow for changing circumstances.
- Works in a planned and structured way.
- Ensures that all activities are completed on time.
Delivering Services
- Works continually towards achieving excellent service delivery through understanding and meeting/exceeding the expectations of the area, the University, students, colleagues and other stakeholders.
- Demonstrates high energy and commitment to the delivery of excellent service.
- Knows and understands customer/stakeholder needs in terms of outputs.
- Keeps fellow team members up to date with progress.
- Co-operates with others in achieving targets.
Qualifications
- Grades A-C in English Language and Mathematics at GCSE or equivalent (or vocational qualifications or equivalent).
Benefits
Salary: £29,588 with progression to £31,236 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date
6 October 2026
About Newcastle University
School X is committed to being part of a fully inclusive global University which values diversity and celebrates, supports and thrives on the contributions of all our employees and our student community.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 29771
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