Education and Student Experience Assistant

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities, and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits here and join us to become part of something special.

Overview

You will be part of a team that develops, manages, and improves the effective organisation of our taught programmes and related student procedures. You will ensure policies and processes across the student journey are clear and straightforward, meet regulatory requirements, are consistently applied, and deliver educational excellence.

You will provide crucial frontline support, representing the school in real-time to deliver an outstanding student experience. As well as working on a reception, you will take ownership of a range of administrative tasks that support students as they progress through their programme.

The ideal candidate will have outstanding customer service and interpersonal skills, and an ability to put people at ease through sophisticated and sensitive verbal and non-verbal communication skills. We are looking for a flexible, confident, and enthusiastic approach to work and a focus on improving the experience of our students. Excellent time management skills along with the ability to work on a range of tasks in a timely and accurate way are also essential.

Main Duties And Responsibilities

• Be the first point of contact on the school’s reception taking care of enquiries from students, graduates, staff, and visitors in person, via email and chat functions, and telephone, recording enquiries on various information systems as required.
• Take care of sensitive, confidential, and personal student-related matters, signposting and referring appropriately to relevant information sources, self-help resources, and specialist services as required.
• Compile and collate student information using a range of University Information Management Systems; assisting with the collation and inputting of student assignment and examination marks onto databases, monitoring and updating student records, including change of status, repeat study, and assisting in the preparation of student letters.
• Respond to requests for general student information, referring more complex queries to other colleagues in the team.
• In collaboration with colleagues, plan and organise events to a high standard, including supporting welcome and induction activities and graduation.
• Administer ethics applications and related processes related to in-curricular activities.
• Support the School’s Extenuating Circumstances and Extensions processes, referring complex cases to senior colleagues as required.
• Provide a high-quality administrative service for education and student experience meetings, including diary management and date setting, accurate minute taking and subsequent write-up, ensuring timely follow-up of actions from meetings are received, and collating and distributing papers.
• Carry out general administrative duties to support the effective delivery of Education and Student Experience. This may include across activities related to assessment and feedback, academic misconduct, student voice (e.g., TellUS configuration) and timetabling, as well as broader cross-team support, working collaboratively across the team as required.
• Provide first-line support and troubleshooting for Blackboard queries, updating templates in Blackboard, creating guidance for staff/students, and assisting in setting up assessment groups and other activities.
• Liaise and collaborate with other schools and professional service departments to provide a joined-up service to students.
• Suggest improvements to the School’s processes and activities in order to improve the student and staff experience.
• Support colleagues across the Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.