Education Coordinator Apprenticeship

As ESTAR continues to grow, we are investing heavily in our people, curriculum, technology, facilities, and learner experience.

We are now looking for an ambitious individual to join our Education Team as an Education Coordinator.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. This is an apprenticeship position, and you will complete the Business Administrator Level 3 Apprenticeship alongside your role. However, this is not a traditional administration apprenticeship.

You will work directly with our Chief Education Officer (CEdO) and become involved in the day-to-day coordination of education across ESTAR. You will communicate with tutors, learners, employers, and colleagues across the organisation, helping us ensure every apprenticeship programme is organised, responsive, and focused on delivering an outstanding learner experience.

As Education Coordinator, you will become a central point of support within ESTAR's Education Team. Reporting directly to the Chief Education Officer, you will help coordinate the people, information, documentation, and activities involved in delivering our apprenticeship programmes.

One day you might be helping the Chief Education Officer prepare for a programme review; the next you could be speaking with a tutor about learner progress, contacting a learner regarding an upcoming review, preparing information for an employer, or updating educational records.

You will also support curriculum resources, programme documentation, meetings, learner progress tracking, digital learning systems, and quality activity.

You will not be expected to know everything when you join us. We will teach you. As your knowledge, confidence, and abilities develop, we will gradually give you greater responsibility and ownership. Our aim is to develop someone who can become a trusted member of the Education Team and a key support to our Chief Education Officer as ESTAR continues to grow.

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.