University of Exeter
Education Support Advisor (Transnational Education)
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Careers Site Advertising End Date: 18 Aug 2026
Internal Advertising End Date: Not Specified
All Locations: Exeter (Hybrid)
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All Departments: Not Specified
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Type of Contract: Permanent
Advertising Salary: Starting from £33,951 on Grade E
About The Role
Education Support Advisor (Transnational Education)
INTERNAL APPLICANTS ONLY
This full-time, permanent post is available immediately in our Education Support Team.
The starting salary will be from £33,951 on Grade E, depending on qualifications and experience.
This role offers the opportunity for hybrid working - some time on campus and some from home.
Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor (Transnational Education) to join our dynamic Education Support team.
- Do you enjoy direct contact with people?
- Do you enjoy collaborating with colleagues and partners to deliver a seamless service?
- Are you an experienced team leader who can inspire and motivate colleagues?
- Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
- Are you fantastic at organising, communicating and making things run smoothly?
- Do you want to work for an excellent employer with some fantastic career and training opportunities?
If so, our Education Support Advisor role in Education and Academic Services could be for you.
Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.
About The Role
As a key member of the Education Support team based on our Streatham campus, you'll be part of our new Global Education Partnerships - Education Support Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.
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What You'll Be Doing
- Provide advice, guidance, and administrative support to students and staff.
- Lead, motivate, and manage a small team including colleagues overseas delivering administrative and customer support services.
- Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
- Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
About You
We are looking for dynamic and committed individuals with:
- Strong desire to build a career in administration and customer services.
- Experience leading and managing small teams.
- Ability to motivate and inspire others.
- An excellent attention to detail and strong organisational skills.
- Willing to travel to Global Education Partner Institutions.
- Experience working independently and as part of a team.
- Excellent customer service skills.
- Adaptability in a culture of change and growth.
These roles form a vital part of our support services, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to four days per week whilst training is completed. The role holder may also be asked to travel to Global Education Partner institutions to support business operations.
Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.
We can offer you the opportunity to develop your career in administration and customer services.
Please ensure you read the Job Description and Person Specification for full details of this role.
About The Division
Education and Academic Services
In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.
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About Us
Transform your Career and Help Shape a Greener, Healthier, and Fairer Future
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.
Why our colleagues love working here
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39 - 41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
- Sustainability and the environment being at the heart of what we do
How We Can Help
If you're considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.
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Contact
For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.
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