Enhanced Care Services
Education Training Coordinator
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Background
ECS is a rapidly developing, clinically led organisation with a clear ethos of delivering high quality healthcare provision across multiple healthcare sectors.
Founded in 2015, Enhanced Care Services has built a strong reputation for excellence in patient care, initially delivering enhanced and critical care at events and now overseeing medical cover for a wide range of events each year. In addition to event medical services, the organisation operates ambulance and clinical services and provides medical education at all levels. We are proud of our commitment to safe delivery, continuous improvement and a positive professional culture.
Enhanced Care Services has always maintained a strong element of education delivery as part of its core business ethos. As believers in developing our team, and those who see patients as part of their work, ECS has now developed an Education Centre to complement its operational activity. With a range of Centre accreditations including Qualsafe, Resuscitation Council (UK), ALSG, NAEMT and The Airway Site Difficult Airway Course EMS, along with a range of internal education courses, education is a rapidly expanding area of the business.
The full time Education and Training Coordinator role focuses on coordinating all education delivery, working with our extensive education faculty to ensure timely organisation of our courses and the post course requirements are met.
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Key Responsibilities
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- Managing and prioritising a high-volume education and personal mailbox, ensuring all enquiries are dealt with in a timely and professional manner.
- Coordinating day-to-day education activities across both commercial and internal course provisions.
- Ensuring that the course schedule is up to date, with appropriately allocated room bookings and accurate online course details.
- Coordinating the allocation of teaching faculty, ensuring they all meet eligibility requirements.
- Overseeing room bookings within our education centre, including liaising with the Operations teams to ensure rooms are allocated for interviews, selection assessments and inductions.
- Coordinating the preparation of classrooms and learning spaces ahead of courses, ensuring all equipment and consumables are available. Identify where input is required from the Associate Education and Training Manager and Deputy Medical Director.
- Ensuring adequate administrative cover is in place to welcome candidates and support ‘on the day’ course delivery requirements.
- Coordinating all catering arrangements, including lunch and refreshments, ensuring dietary requirements are met as required.
- Maintaining hospitality stock levels to support upcoming courses.
- Ensuring pre-course information is distributed to candidates and instructors in advance of courses within established timescales.
- Liaising with the ECS Finance department to ensure that education invoices from third parties, course candidates and faculty members are raised and reconciled.
- Ensuring post-course documentation, including feedback forms, is completed and submitted to the relevant awarding bodies.
- Ensuring that accurate recording of data is compiled for management information purposes.
- Collecting and disseminating course feedback to the Faculty and the Education team via education subgroup meetings, identifying trends and opportunities for improvement.
- Producing bi-weekly education and training delivery reports in preparation for education subgroup meetings.
- Supporting the Associate Education and Training Manager with course marketing to maintain high fill rates of courses.
- Ensuring the validity of centre accreditations and compliance with awarding body policies and procedures.
- Supporting the coordination of education opportunities to develop the ECS clinical workforce within Ambulance Operations and Event Operations teams.
- Maintain positive communication with external stakeholders to build strong working relationships and promote effective engagement.
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