On Site Role

On site role based at Pulsant's Fareham data centre predominantly, with occasional travel to Pulsant's other DCs in the Southern region.

12-hour shifts, 4 on 4 off. Days (6am 6pm) and nights (6pm-6am).

Learn new skills via on the job and external training and company provided Udemy learning resources.

About Pulsant

Pulsant is a leading UK data centre and digital infrastructure platform which provides highly interconnected colocation and private Infrastructure-as-a-Service (IaaS) capabilities nationwide. Our dedicated team of around 300 professionals (with an average tenure of 7 years), support around 700 clients across the UK.

In this varied role, you'll provide first-fix support on M&E and minor fabric repairs, oversee and coordinate contractors, and ensure all Health & Safety requirements are met to the highest standard. You'll deliver small project works both independently and as part of a team, while also offering technical guidance and supervision on larger tasks. With the ability to contribute to reports and audits for the management team, you'll play a key part in keeping our operation running smoothly, safely, and efficiently.

Key Responsibilities

• Deliver responsive, high-quality support to internal and external clients, consistently exceeding expectations
• Maintain accurate records, complete reports, and ensure timely updates across all systems
• Uphold strict health and safety, security, and compliance standards across the site and facilities
• Follow Pulsant processes, including incident escalation and access control procedures
• Monitor systems, environment, and M+E infrastructure
• Manage tickets efficiently, logging issues and providing timely, professional responses
• Support day-to-day site operations, ensuring security, integrity, and smooth functionality
• Perform preventative maintenance (PPM) and ensure facility upkeep and reliability
• Manage stock, assets, and critical spares within the data centre
• Escort and assist third-party vendors and engineers on site
• Contribute to infrastructure rollouts, migrations, decommissions, and refresh projects
• Capture and maintain accurate asset data, including photos and serial numbers for auditing and troubleshooting
• Involvement with testing and handover, and knowledge and understanding of any new M+E infrastructure installed monitoring the facility.
• Responsible for undertaking the duties of an LV Authorised person on site, including planning, documentation and implementation with a strict adherence to safety protocols.
• This role requires the willingness of providing holiday cover and overtime support within the team and occasionally other sites within the region.
• As part of this role, you will be required to handle confidential information and/or sensitive data in a professional manner and in line with existing Company processes and policies.
• Provide on-site remote hands/smart hands support for remote IT teams during incidents and requests including performing basic troubleshooting, equipment reboots, and component replacements (where authorised)
• Carry out physical IT tasks including cable management, hardware installs/moves, and connectivity checks
• Support cross-connects, console access, and power verification activities
• Assist with rack installation, cabling, and hardware deployment to optimise performance