Serco Plc
Electrical Craftsperson
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Electrical Craftsperson – Healthcare Estates Norfolk & Norwich University Hospital, NR4 7UY
Employer
Serco
Job Type & Hours
- Permanent, full-time (37.5 hours per week)
- Hours: Monday to Friday, 08:00 to 16:00
Salary & Benefits
Salary: £33,073 to £35,375 per annum (depending on qualifications and experience)
- Key benefits include:
- 27 days holiday (increasing to 29 after 5 years and 33 after 10)
- Up to 6% contributory pension scheme
- Park & Ride shuttle service
- Over 1,100 internal learning courses, qualification funding (including L3 Team Leader and L5 Operations Manager apprenticeships), and mentoring
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, and 24/7 virtual GP access
- 24% discounted retail (across 1,000 brands)
- Paid volunteering day, tax-free payroll giving to charities, and Serco People Fund donations
- Networks for inclusion (LGBTQIA+, women, parents/carers, disabled, veterans, and multicultural colleagues)
About the Role
As an Electrical Craftsperson in our healthcare estates team, you’ll play a vital role in ensuring critical hospital infrastructure remains safe, reliable, and efficient, directly supporting patient care and operational success.
Your work will drive a positive impact by maintaining essential electrical systems that healthcare professionals depend on, covering:
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- Preventative maintenance to prevent system failures
- Reactive repairs and fault diagnostics
- Service and commissioning of plant, equipment, and systems
By upholding high safety and efficiency standards, you’ll protect lives and safeguard the future of N&N NHS Trust’s estate.
Your Responsibilities
You’ll be entrusted with:
- Performing reactive repairs, fault finding, servicing, commissioning, and routine maintenance across a diverse range of electrical systems, plant, and equipment
- Implementing scheduled preventative maintenance to ensure reliability, compliance, and reduce risk
- Upholding strict safety protocols, efficiency standards, and technical best practices
- Identifying faults, escalating issues as necessary, and coordinating support or parts to expedite rectification
- Adhering to all workplace regulations, Serco policies, and health & safety guidelines
- Completing work orders and documentation accurately via internal systems
Role Requirements
This role is for motivated individuals with:
- Proven experience in electrical maintenance within a complex operating environment (e.g., healthcare or public sector)
- Strong analytical and fault-finding skills, demonstrating technical problem-solving abilities and independence
- Good communication and customer service, with a service-oriented, professional demeanour, particularly when interacting with staff in high-pressure care settings
- Health and safety awareness, including a commitment to risk assessment and personal risks
- A proactive approach—built with an eye on continuous improvement and workplace collaboration
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Recruitment Process
- Standard DBS check for this role (covers spent and unspent convictions, cautions, etc.—Rehabilitation of Offenders Act-compliant).
- Occupational Health Questionnaire to ensure suitability and assess support needs.
Serco’s Commitment to Growth
As one of the top 1% of employers globally, Serco invests in your future through:
- Structured mentoring and developmental pathways
- Internal progression opportunities alongside external apprenticeships and qualifications
- A supportive leadership culture with tools to help you thrive
Important Information
- Current line manager awareness: All Serco employees must notify their manager of any application.
- Confidential query contact: Serco’s Human Resources team, also accessible via 0345 010 4000.
- Disability Confident: Serco is a Disability Confident Leader, guaranteeing fair consideration for qualified disabled applicants and practical adjustments during interviews.
Let’s Impact a Better Future – Apply Now
For more details or assistance, contact: Serco Mobility Recruitment Team – apply online via Serco’s careers platform
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