Columbus McKinnon
ELECTRICAL HOIST TECHNICIAN
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About the Role:
The incumbency of the position delivers a responsive and efficient technical service supporting customer orders for electric chain hoists, associated products, components, and spare parts. This includes addressing internal technical enquiries, assisting with fault diagnosis and warranty-related issues, as well as supporting colleagues to resolve common after-sales concerns. The role also supports the wider team by contributing to general warehouse operations when needed.
Responsibilities:
- Perform all assembly, configuration, testing, and repair processes to a range of electric chain hoists using instructions/wiring diagrams/drawings.
- Perform final inspection of products prior to dispatch, ensuring the product checklist is complete and signed off before testing the finished product.
- Fit handles, hooks, chain bags, pendants, etc., to hoists as required.
- Support internal colleagues with their enquiries related to electric chain hoist products, including specification, use, integration into applications/use, damage, fault, warranty.
- Support the team through troubleshooting and working to resolve problems associated with quality, safety, and efficiency of products, of productivity and quality of work within the work area.
- Maintain and enhance skills and knowledge across the product range through internal/external training.
- Develop standard operating procedures and ensure consistent adherence to them within the assembly bay.
- Train and become a fire warden/member of the fire team.
- Maintain a clean and tidy 5S workshop at all times and engage in EHS/5S/Lean/Cleaning tasks and projects from time to time.
- Support the team during annual/ad hoc cycle counts, stock takes, and changes to manufacturing layout, storage locations, etc.
- Adherence to all legal and Company H & S and quality policy/procedures.
- Other ad-hoc duties commensurate with the scope of the role.
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Qualifications:
- Time served (preferred but not essential) electrical and/or mechanical fitter.
- HNC qualifications or a certified trade apprenticeship.
- Achieved a minimum grade 5/C or higher in both Maths and English at GCSE.
- Relevant NVQ or EAL safety/competency certifications.
- LOLER competent person (desirable).
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Required Skills:
- Extensive experience in panel and machine wiring, with the ability to work confidently from electrical drawings.
- Experience with fault finding and repairs of electro-mechanical equipment.
- Demonstrable H & S, technical, and regulatory knowledge.
- Has a good technical aptitude and a desire to enforce the highest standards of H & S, quality, and customer support.
- Knowledge of lifting equipment preferable.
- Effective approach to workload and task prioritization.
- Strong technical troubleshooter and problem-solver.
- Has a positive attitude, is an effective communicator, and displays an enthusiasm for collaboration and teamwork.
- Driven to maintain a well-organized work area.
- Is able to undertake light, medium, and heavy lifting (Daily manual handling of boxed products ranging from 5kg – 18kg MAX. with aids available).
- Physical role involving lifting, stretching, bending & pushing tasks.
- Role is 85% tool-based/physical and 15% customer/internal colleague support/assistance and use of P.C. and software +/-
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