Objective 2: Improve Customer Experience (Service Delivery, Growth, Profitability)

• NPS: Support improvement in Service NPS scores to ≥ 75% by:
  • Welcome customers professionally by greeting them or answering the phone as quickly as possible.
  • Contribute to customer retention by addressing customer concerns before the interaction has ended.
  • Support a high level of Customer Excellence by responding to email and phone messages in a timely manner.
  • Support General Manager by highlighting Net Promoter Score data/feedback during monthly Parts/Service Department team meetings by looking at individual work orders / OEs for compliance and learning from them.
• Maintain an open line of communication with customers and employees & Washington Labor & Industries Organization.
• Analyze and streamline processes to improve efficiency and avoid missteps.
• Establish a process to maintain organized and effective files.

Objective 3: Support a Leadership Culture that Ignites Teamwork

• Performance Management (TMS): Complete my self-assessment during the midyear and yearend process.
• Stakeholder Feedback: Ensure I ask for stakeholder feedback as part of the TMS process.
• Uphold Cummins values of Integrity, Caring, Diversity and Inclusion, Teamwork, and Excellence.
• Work together as a team to accomplish our ‘common’ goals.
• Maintains employee confidentiality.
• IDP: Partner with my supervisor embracing IDP development for myself with a minimum of one IDP.
• Demonstrate my impact in leading others by role modeling and championing Cummins Leadership Behaviors while creating a culture of appreciation.
  • Creates the right environment.
  • Thinks strategically and sets the aim.
  • Is Authentic and builds trust.
  • Engages in constructive conflict.
  • Ensures alignment (playbook).
  • Demonstrates individual and collective accountability.
  • Fosters open communications.

Objective 4: Day to Day functions of the role

• Primary duties include inspecting new electrical installations, reviewing plans, issuing permits, educating stakeholders, enforcing codes and standards, and maintaining compliance records. They will also assist with electrical safety and in investigating incidents.
• Hold a current State electrical license with required hours and continuing education credits.
• Hold or be willing to apply for a reciprocity electrical license for any applicable reciprocal states. Area of responsibility will include primary home state as well as reciprocal states.
• Act as a qualification agent of Electrical systems, including medium(high) and low voltage power systems in a variety of environments:
  • Generator installations and service
  • Electric vehicle charger installation and service
  • Loadbank testing
  • Marine power generation
  • Hydrolyzers
• Understand and be ready to carry out the duties of a qualification agent which include the following:
  • Ensure that all electrical work performed by Cummins employees complies with the electrical installation rules and laws of the state.
  • Ensure that all electrical safety procedures are utilized. Perform site visits, perform JSO and confirm electrical safety compliance is being adhered to.
  • Ensure that all electrical labors, permits, and licenses required to perform electrical tests are used and we are following all state electrical laws and regulations. Permits may need be purchased in person. Obtain electrical permits for all State and or local activities and reciprocity states as required.
  • Review design criteria, specifications, drawings, equipment submittals, and other documentation pertinent to qualification.
  • Qualification agent is responsible for technicians to keep trainee cards up to date.
  • Hours for our technicians to qualify for electrical tests will be monitored and submitted to the state by the qualification agent.
  • Qualification agent will ensure the techs are renewing their trainee cards and completing the education courses to stay in compliance. Hours of electrical work as defined and approved. 32 hours of in person continuing education required for renewal.
  • If required, make note in job story that inspection has been completed or attach a virtual screenshot of the confirmation e-mail in Cummins operations systems.
  • Maintain a working relationship with the State Department of Industrial Relations (if required).
  • Maintain any State compliance with confidence testing requirements.
  • Work with Electrical Safety Coordinator and participate in electrical safety meetings as required with all Power Generation Techs and Electric Vehicle Techs to ensure all technicians are up to date on the latest state requirements and drive an improved safety culture.
  • Understand if we need a specific license(s) to do business in individual cities or municipalities.
  • Work with the PEM/PM teams to ensure schedules align with permits.
  • Work with the start and test team on permitting and compliance for any testing.
  • Attend meetings as required, both virtual and in-person.
  • Other duties as assigned or required for the position.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Business Insight: Demonstrates a strong understanding of business operations and market dynamics to advance organizational objectives effectively.
• Effective Communication: Develops and delivers clear, concise, and audience-specific communication across multiple channels to foster understanding and alignment.
• Customer Focus: Builds and maintains strong relationships by delivering solutions that prioritize customer needs and create long-term value.
• Managing Complexity: Analyzes and synthesizes large volumes of information, including conflicting data, to identify patterns and solve problems efficiently.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience, including team leadership experience, required.
• Primary duties include inspecting new electrical installations, reviewing plans, issuing/pulling permits, educating stakeholders, enforcing codes and standards, and maintaining compliance records. QA’s will also assist with driving electrical safety and in investigating incidents.
• Maintain and keep current Master Electrician license, equivalent master license, or other