The Access Group
Elevate Account Manager - Hospitality
Loughborough
Posted about 13 hours ago
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We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You.
- is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
- We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices.
- We deliver on what we say, taking the development of our people seriously.
- We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
- On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you.
- We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
- You enjoy building long-term relationships and being the person customers trust to help them get real value from their software.
- You like joining the dots between what customers need and how solutions can support their goals.
- You’re confident having senior-level conversations, comfortable using data to tell a clear story, and motivated by helping customers grow while making sure they feel supported.
- At Access, we’ll support you to take ownership, think strategically and make a real impact for our Hospitality customers.
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Day to day, you will:
- Build strong, trusted relationships with Hospitality customers, acting as their main point of contact and strategic partner.
- Help customers adopt the right solutions and see clear value, working closely with Customer Success Managers and Service Account Managers to manage health and risk.
- Lead renewals, retention and growth conversations, spotting opportunities to expand use of Access solutions where they add genuine value.
- Bring internal teams together across product, support and operations to deliver a joined-up and positive Elevate experience.
Your skills and experiences might also include:
- Experience in strategic account management, customer success or a similar role within a software or subscription business.
- Confidence working with commercial data, forecasts and business cases to support customer and internal decisions.
- An understanding of Hospitality systems and how technology supports day-to-day operations and guest experience.
- The ability to explain complex ideas in a simple, clear way to both customers and internal teams.
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What are we all about?
- The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
- With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.
- If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
- We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
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Skills
Strategic account management
Customer success
Software sales
Relationship building
Commercial data analysis
Forecasting
Business case development
Hospitality systems
Communication
Strategic thinking
Renewals management
Retention strategy
Stakeholder management
Problem solving