National Accident Law
EL/PL/OL Litigation Executive
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At National Accident Law
Our purpose is to help those who have had a personal injury get their lives back on track.
We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds which shape and drive innovation in accident injury law.
Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive.
National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself.
The Purpose of Our EL/PL/OL Litigation Executive Role
You will be responsible for all Fast Track EL/PL/OL cases that drop out of the MOJ portal, assessing liability and taking a proactive approach to litigation where necessary. You will be responsible for managing the process efficiently, whilst securing the maximum win for both the consumer and the business.
As EL/PL/OL Litigation Executive You Will
- Utilise your advanced knowledge to progress pre-issue claims into litigation as quickly as possible.
- Work closely with all other teams, ensuring a smooth handover for the client.
- Draft particulars of claim and all other documentation required for case progression, professionally and accurately.
- Understand the process for fast-track claims, being able to maximise revenue dependant where appropriate.
- Meet strict court deadlines.
- Be well versed with CPR rules and relevant case law.
- If required, attend conferences, hearings and CMCs.
- Be responsible for the instructing of Counsel or experts.
- Provide support for other teams where necessary and act as a referral point for more complex queries.
- Be responsible for file closure decisions, ensuring files are closed in a timely and appropriate manner.
- Personalise every interaction with the consumer, ensuring empathy and understanding are always expressed.
- Listen and assess the consumers’ case, supporting them through the latter stages of their claim.
- Retain consumer engagement through the provision of informed advice, demonstrating technical know-how.
- Maintain up-to-date knowledge of our market to ensure knowledge and skills remain fit for purpose.
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Here Are the Skills and Experience You Need to Be Successful in This Role
- Experience of handling non-portal claims from drop out to litigation to settlement.
- Ability to handle a mixed caseload of denied and admitted claims.
- Proven ability to handle own caseload, adhering to strict SLAs.
- Experience of managing risk to make commercially sound decisions.
- Excellent written and verbal communication skills.
- Experience of analysing and interpreting information to make decisions.
- Strong IT competence.
- Excellent customer service skills.
- Strong track record of billing & issuing.
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And Here Are Some of the Personal Attributes That Would Fit This Role and Fit Our Business
- Confident and capable decision maker.
- Attention to detail.
- Analytically minded.
- Driven for the right result.
- Passionate.
- Curious.
- Unified.
What We Can Offer You
- A competitive salary.
- Annual leave: 25 days plus 8 days bank holidays.
- Pension: (3% contributory).
- Healthcare scheme: claim up to £1,000 per year back with Simply Health.
- Perks at Work: exclusive member discounts across a range of goods and services.
- Community Day on us: volunteer in your community for one day each year.
- CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
We are proud that each year our employees rate our business higher Gallup's Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.
But don't just take our word for it, come and find out for yourself!
Please note that whilst we’re happy to offer this role on a remote basis, there will be travel required to the North of England (Stockport) for monthly off-sites and infrequent travel to Kettering (annual conference, new employee welcome).
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