Clarks
EMEA - Customer Operations Coordinator - UK
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Operations Coordinator
Location: Street, Somerset (Hybrid Working)
Full Time | Permanent
At Clarks, we're looking for a highly organised and proactive Customer Operations Coordinator to join our Wholesale Operations team.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers and colleagues, and ensuring things run smoothly behind the scenes.
You'll play a key role in supporting major wholesale customers, managing orders, coordinating deliveries, maintaining accurate information and helping ensure products reach customers on time and in full.
What You'll Be Doing
- Managing customer orders from booking through to dispatch.
- Working closely with our Distribution Centre and internal teams to ensure orders are delivered on time.
- Communicating with wholesale customers regarding orders, deliveries and any operational issues.
- Producing and maintaining reports using Excel.
- Monitoring and resolving order, stock and delivery issues.
- Supporting forecasting and day-to-day operational activities.
- Building strong working relationships with customers and internal stakeholders.
- Assisting with continuous improvement and supporting the wider operations team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
We're looking for someone who is organised, positive and keen to learn. You may already be working in customer operations, sales support, customer service, logistics, supply chain, administration or a similar operational role.
You'll ideally have:
- Strong organisational and administrative skills.
- Excellent communication skills and confidence dealing with a variety of stakeholders.
- Good attention to detail and accuracy.
- Experience using Excel in a working environment.
- The ability to manage multiple priorities in a busy and fast-moving team.
- A positive, can-do attitude and willingness to learn new systems and processes.
It Would Be Great If You Also Had
- Experience in order management or customer operations.
- Experience working with wholesale or retail customers.
- SAP or ERP system experience.
- Experience supporting deliveries, dispatches or supply chain processes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary
- Flexible/hybrid working options
- Career development and progression opportunities
- Supportive and collaborative culture
- Comprehensive benefits package
Why Join Us?
This is a great opportunity to join a friendly and supportive team in a role that offers exposure to major wholesale customers, cross-functional stakeholders and end-to-end operational processes. You'll have the chance to develop valuable commercial and operational skills while playing a key role in ensuring excellent customer service and operational performance.
About Clarks
With over 200 years of heritage, Clarks is one of the world's best-known footwear brands. We combine our rich history of craftsmanship with a focus on innovation and customer experience, creating products that are worn and loved around the globe.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location