TikTok
EMEA IT Project Support Specialist
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Responsibilities
The EMEA IT team is committed to providing a seamless, secure, and efficient technology experience for end users. Our mission is to empower employees with the tools and support they need to maximise productivity while maintaining compliance with organisational and security standards.
Our scope includes both onsite and remote support, as well as the management and deployment of workplace technology across the region. We oversee software provisioning, endpoint security, IT asset lifecycle management, network support, event spaces, and more.
Furthermore, we drive innovation and automation to enhance efficiency, streamline processes, and continuously improve the end-user experience.
Project Planning & Coordination
- Develop project plans, timelines, and deliverables.
- Define project scope, objectives, and success criteria.
- Support the identification and management of project risks, dependencies, and constraints.
Project Execution & Monitoring
- Monitor project performance, ensuring adherence to schedules, milestones, and deadlines.
- Coordinate and facilitate project meetings, including the preparation of agendas, documentation of minutes, and follow-up on action items.
- Maintain accurate and up-to-date project documentation, including logs for risk registers, issue logs, and change records.
- Track budget and resource allocation, ensuring alignment with project goals.
Stakeholder Communication & Collaboration
- Act as a liaison between project teams, IT support functions, and business stakeholders, ensuring clear and consistent communication.
- Prepare and distribute project updates, dashboards, and status reports.
- Facilitate issue resolution through collaboration with cross-functional teams and external partners.
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Process Improvement & Best Practices
- Support the adoption and implementation of project management methodologies such as Agile, Waterfall, Hybrid, and other tools.
- Contribute to post-project evaluations and continuous improvement initiatives.
- Ensure compliance with internal policies, regulatory requirements, and governance frameworks.
- Leverages deep technical and business knowledge to proactively solve issues, improve service outcomes, and deliver tangible value to the business.
- Strong organisational skills with the ability to manage multiple tasks and priorities to established timelines while maintaining a professional demeanor.
- Proactively uses initiative and drive to contribute to team goals, deliver positive user outcomes, and support the success of the business.
- Any other duties as reasonably required.
Qualifications
Minimum Qualifications
- Experience in project coordination, project management, or a related role.
- Knowledge of project management methodologies (Agile, Scrum, Waterfall, etc.).
- Proficiency in project management tools such as Jira, Trello, Asana, Microsoft Project.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
- Leads with initiative and accountability to ensure timely delivery of impactful, user-centric solutions.
Preferred Qualifications
- Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience).
- Project Management certifications (PMP, PRINCE2 Foundation, or Agile certifications) are a plus.
- Minimum of ITIL V4 Foundation certificate.
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About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover, and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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