Financial Management / Cost Control / Profitability:

• Working with the Finance Director to compile and deliver monthly financial updates to the Global Account Director demonstrating control and knowledge.
• In conjunction with Finance Director, support the preparation of accurate budgets and forecasts
• Manage and control the account P&L with the Sub Regional Leads to achieve the business financial objectives.
• Work with the account director to develop the annual client plans including driving Risk and opportunities within Property Management vertical

Client/Stakeholder Management

• Develop strong relationships with key personnel in the JPMC organization
• Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and procedures
• In collaboration with the Global Account Director present at governance meetings the Property Management service – Annual, Quarterly & monthly and ensure direct reports do the same in region

Resource Management

• Work with regional Human Resources lead on recruitment and selection strategies
• Work with Global Account Director in defining and driving the performance management of staff
• Work with regional Human Resources to develop regional training and skills development programs and ensure the plan is cascaded
• Ensure succession plans are in place for key direct reports and coordinate same for all client service delivery staff through the management team

Senior Management Team Responsibilities

• Active participation or representation in all in-Country Property Mgt management meetings
• To identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve
• Organize regular operational meeting to ensure the SMEs and hub/country leads are aligned
• Organize regular forums for networking and engagement for senior regional management
• Build the team’s connectivity to the wider JLL Platform to enhance our ability to deliver efficiently for the client.

Requirements:

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Demonstrated experience in a senior account leadership role responsible for complex account structure running teams across multiple countries and/or multiple teams (ideally large country or regional cross-country account experience, looking for next level of responsibility with a large, complex account)
• Strong general management experience, minimum of 8+ years in the business and operations, preferably experience in Property Management. Ideally bringing key understandings of robust CAFM management, strong H&S and security compliance understanding.
• Proven track record in generating growth through business development
• Qualifications in Engineering or relevant field preferred but not essential
• Attention to detail and experienced first focus – think hotel style experience for workplace.
• Demonstrate strong client relationship skills, be willing to turn up onsite 3-4 days a week, as needed.
• Demonstrated strong people management skills, hands on coaching and proactive succession planning and development.
• Understands the dynamics of a matrix environment and actively works through influencing and collaboration
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also, an active listener
• Self-motivated and confident, Gravitas, EQ.
• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player. Willing to roll up sleeves and get stuck due to lean nature of contract.
• Exhibit honesty & trustworthiness, builds followership
• Limited Regional and international travel required.
• Primarily based from UK offices (London and Other) needs to be flexible to meet demands of clients events and regional coverage as required.