Seagate Technology
EMEA Social Media Community Manager
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Seagate Corporate Marketing – EMEA Social Media Senior Manager
About Our Group
Seagate Corporate Marketing drives Seagate’s position in the market. We showcase how Seagate’s innovations, employees, customers, and partners bring the value of data to life through owned, earned, and paid activations.
About the Role
Seagate is seeking an experienced social media community manager to support the EMEA region as part of Seagate’s global social media program. In this role, you will:
- Manage content for Seagate’s channels in the EMEA region, targeting customers, partners, and employees.
- Support customer and partner events, highlight regional employee voices, and collaborate with product, partner, and sales organizations to determine social media priorities.
Key Responsibilities
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Posting and Scheduling:
- Manage daily posting across platforms using tools like Sprinklr, Sprout Social, or native scheduling tools.
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Community Building:
- Nurture relationships with customers and advocates.
- Facilitate and moderate online communities such as Reddit or Discord.
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Key Community Listening:
- Set up listening and reporting for employee, customer, partner, and target market groups to gather sentiment data and inform content strategy.
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Stakeholder Liaison:
- Collaborate with partner, sales, and product organizations to determine content priorities.
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Engagement & Dialogue:
- Foster two-way communication with customers, partners, and employees on Seagate’s social properties.
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Opportunity Identification:
- Communicate strategies and plans to internal and external stakeholders.
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Feedback Loop:
- Act as the bridge between the community and product/customer service teams.
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Reporting & Analytics:
- Monitor and gather insights on KPIs like engagement, conversions, and follower growth using analytics tools.
About You
Core Traits Required
- Social expert: Adept at understanding and leveraging multiple social platforms.
- Brand voice control: Exceptional communication skills with a strong grasp of Seagate’s brand voice.
- Customer-first mindset: Prioritizes engagement and advocacy.
- Insights-driven thinker: Analytical skills to transform community feedback into strategy.
- Global perspective: Thrives in a hub-and-spoke content model with international relevance.
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Experience Expectations
- 8–11 years in social media and community management.
- Platform expertise:
- Proficient in LinkedIn, X (Twitter), Meta (Facebook/Instagram), and TikTok.
- Awareness of emerging platforms such as Threads and BlueSky.
- Community moderation:
- Experience moderating forums (Reddit, Discord), fostering discussions, and creatively driving engagement.
- Feedback loop implementation:
- Established internal stakeholder engagement to bridge community insights and product/customer service needs.
- Content creation & design:
- Proficiency in Adobe Creative Suite for original content or graphic editing.
- Global content model:
- Prior experience working within a global hub-and-spoke social media framework.
Location & Requirements
- UK-based remote role: No requirement for sponsorship.
- Travel: Up to 10% (flexible, irregular).
Note: Candidates must hold valid UK work authorization.
Location: Remote (UK)
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