JLL
EMEA Sustainability Regional Operations Manager
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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for an Sustainability Regional Operations Manager
About JLL
We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.
If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
What this job involves
Core Function:
The Regional Sustainability Operations Manager (P2) is a junior sustainability manager role combining programme management with data and analytics capability. Sitting within the Sustainability Operations Team (SOT) function, this role is pivotal in helping integrate our sustainability requirements into BAU deliverables across all regional execution stakeholders – including IFM, D&C, engineering, and others as required.
The role provides vital operational support across carbon, energy, water, and waste programmes, ensuring delivery against client commitments and maintaining the rigour required for effective governance and reporting.
This is not a people-management position; success is measured through collaborative delivery and analytical contribution.
Key responsibilities include:
- Programme Management – Project biweekly calls, POR tracking, timeline management, and stakeholder coordination across carbon/energy/water programmes.
- Carbon/Energy Programme Coordination – ECM implementation support, OP technical packages, carbon project pipeline tracking, and M&V coordination.
- Data & Analytics – Interpret performance metrics, support dashboard development, EUI benchmarking, and utility data oversight.
- FM Ops Interface – IFM liaison, site-level engagement, troubleshooting, and chase-ups on project delivery.
- Reporting & Governance – OP submissions support, client-facing updates, program performance metrics & governance reporting, and ESG compliance documentation.
- Stakeholder Engagement – Bi-weekly connects with BB programme leads, regional IFM teams, and vendor coordination.
- WASTE/SOFT SERVICES – DATA ANALYTICS INTERPRETATION/PROGRESS REPORTING ETC.
Programme Coordination & Delivery
- Plan and prioritise activities to meet roadmap and schedule expectations for carbon, energy, water, and waste management programmes
- Track POR delivery against milestones; maintain programme trackers, risk logs, and action registers
- Coordinate with FM Projects Lead to ensure sustainability projects are scheduled, delivered, and managed as expected
- Coordinate with D&C and engineering teams on project delivery as required
- Work with regional IFM team to identify building-level activities contributing to client sustainability goals
- Own day-to-day programme progress tracking – flag blockers and escalate to ROL as required
- Support full programme management lifecycles: tracking risks, assumptions, issues, and dependencies
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Carbon/Energy Programme Support
- ECM implementation coordination across audited EMEA sites
- OP technical package preparation and submission support
- Carbon project pipeline tracking and M&V coordination
- Drive operational improvements through identification of energy and sustainability performance opportunities across the portfolio
- Work with Performance Optimisation Manager to adjust processes where data insights indicate needed focus or calibration
Waste & Soft Services – Data Analytics & Progress Reporting
- Support waste programme delivery including data analytics interpretation and progress reporting
- Track and report on soft services sustainability KPIs (waste diversion, landfill reduction, recycling rates)
- Coordinate with FM teams on waste data collection, completeness, and quality
- Support Bin It Right, Oscar and other waste engagement programme delivery as required
- Produce waste/soft services progress reports for client-facing governance updates
Data & Performance Analytics
- Interpret performance metrics across carbon, energy, water, and waste programmes
- Support dashboard development and maintenance (in collaboration with P1 Analyst where applicable)
- EUI benchmarking support and utility data oversight
- Manage energy, waste, and water data collection within JLL's technology platform
- Produce monthly and quarterly reports tailored to client-specific requirements
Reporting & Governance
- OP submissions support – preparation, coordination, quality assurance
- Client-facing updates and programme performance metrics reporting
- Programme performance governance reporting (Creego, client ROBs)
- ESG compliance documentation support (CDP, GRESB, DEFRA, NGERs)
- Support corporate reporting objectives – management information on utilities and environmental impact
- Ensure success stories are tracked and communicated to maintain programme awareness and engagement
Stakeholder Engagement & Regional Interface
- Bi-weekly connects with BB programme leads and regional stakeholder teams
- Engage with JLL facility managers, D&C leads, and engineering teams as working-level point of contact for sustainability programme delivery
- Foster strong working relationships with internal and external stakeholders – collaborative, solutions-oriented
- Establish strong working relationships with workstreams to deliver against KPI targets
- Site team and/or vendor coordination and chase-ups on project delivery
- Leverage client tools and in-house JLL tools for problem-solving; identify and secure alternative tools as needs arise
Expected Outcomes and Critical Deliverables (first 6-months)
- OP2 2026 Technical Package support
- Carbon POR Framework maintenance and tracking
- Site-level EUI benchmarking (48 EMEA sites)
- ECM implementation coordination (23 audited sites)
- OP1 2027 pipeline preparation
- OP2 2026 Decarbonisation audit glidepath submissions completed
- Waste programme progress reporting and data analytics
- Monthly/quarterly client-facing programme performance reports
- SPLA workstream support (ad-hoc)
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Sound like you.
To apply you need to be / have:
Requirements – Essential
- University degree in engineering, environmental science, energy management, or related discipline
- 2–4 years’ experience in sustainability operations, energy management, or carbon programme delivery
- Programme/project management capability – able to manage multiple workstreams simultaneously
- Data literacy – comfortable interpreting performance data, utility metrics, and benchmarking outputs
- Experience working with/within FM or IFM teams
- Strong stakeholder communication – able to engage confidently with senior client stakeholders
- Self-starting, collaborative, comfortable navigating ambiguity
Requirements – Desirable
- Experience with corporate real estate sustainability programmes
- Familiarity with EMEA energy markets and regulatory frameworks (ESOS, EPBD)
- Sustainability data platforms (QuickSight, Power BI, or similar)
- M&V planning or energy audit experience
- Understanding of decarbonisation strategies in commercial real estate
Behavioural Competencies
- Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.
- Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
- Helps others - Builds relationships, actively collaborates, helps others succeed.
- Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.
- Business first - Focuses on customers and clients, business/financial acumen, JLL first
- Inspire - Inspire others, creates vision and strategy, energizes others.
What you can expect from us
You will join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
Working Environment
Location: London, UK
Travel: Nominal pan-European travel expected
Working pattern: 5-days on-site and/or flexible remote working options available; working hours flexibility required for cross-time zone collaboration as required
Duration: Permanent
Commitment: Full time (40hrs/week)
Reports to: Regional Operations Lead (Mark Bottriell)
Works With: Regional Ops IFM & Engineering Leads, BB GCS Programme Leads, IFM Teams
Location:
On-site –London, GBR
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how
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