Leicester City Council
Emergency Control Room Officer
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Reference: REQ8255
Description
Part Time / 20 Hours Per Week / Permanent
The LeicesterCare Emergency Control Centre provides an emergency alarm service to anyone who feels vulnerable or alone, whatever their age or needs. Offering reassurance, support, and peace of mind by providing a direct link to a caring control centre around the clock, every day of the year. Requests for assistance can be raised directly by the person pressing a help button, or by automatic Care Technology sensors detecting events such as falls, doors opening and beds being unoccupied etc. When the request for assistance is received at our local control room, your role will be to support the person and understand what help is required, organising assistance, contacting relatives, neighbours, carers, doctors, and/or the emergency services as required.
This is a part time, permanent position working 20 hours a week. For this you'll need to be able to work a 7 day rotating shift pattern covering morning, afternoon and evening shifts. Your role will specifically help cover the three shifts per day between 7:00am and 10:30pm.
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What You’ll Be Doing
- Handle a variety of calls received at LeicesterCare so that people in need of assistance or reassurance are appropriately supported.
- Organise the appropriate response to their alarm call.
- Work with the person calling, their nominated responders, their GP or health professionals, emergency services, social care services among other professionals who may be involved.
- Create strong links to other Social Care teams, especially the Care Technology and 24 hour crisis response services as part of a team of 13 control room staff.
What You’ll Need
- Communication and problem-solving skills.
- Ability to pull together information from various sources to understand how you can best support their needs.
- Confidence in decision making when organising a response.
- Empathy and reassuring to the person.
- Ability to use various IT systems including Microsoft Office applications, the Adult Social Care database and the Care Technology database.
What We Can Offer You
- Satisfaction of helping to improve thousands of lives across Leicester.
- A work environment that encourages a healthy work/life balance.
- Generous annual leave and membership of the Local Government Pension Scheme.
- Opportunities to develop your skills and expertise with a variety of training and development opportunities.
- Several flexible benefits, including discounts on city buses and trains.
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Join us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
For an informal discussion about this post, please contact: Kirt Ravat or Jon Diaz (0116 454 5385 or 0116 454 0261)
Interviews will take place week commencing 14th September 2026.
Region
Central
Location
401 Anstey Lane
Salary
GBP15,458 - GBP16,768
Package
Total benefit value (includes pension contribution and full holiday entitlement): GBP22,864
Contractual hours
20
Basis
Part time
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