Bristol City Council
Emergency Operation Centre Officer Day/Night x4

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We Are Seeking To Recruit The Following:
Roles Available
-
Permanent, Full Time, Night Role
- Working 19:30 PM - 07:30 AM
-
Permanent, Part Time, Night Role
- 19.25 hours per week
- Working 19:30 PM - 07:30 AM
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Fixed Term for 12 months, Full Time, Day Shift Roles
- Working 07:30 AM – 19:30 PM
- Covering sickness
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Fixed Term for 12 months, Part Time, Day Shift Role
- Working 07:30 AM - 13:30 PM
- Covering secondment
Shift Patterns
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Night Shift Full Time Pattern
- 4 days working, 4 days off
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Night Shift Part Time Pattern
- 2 days working, 6 days off
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Day Shift Pattern
- 2,2,3 or 4 days working, 4 days off (subject to available vacancies)
For 2,2,3:
- Week 1: 2 days working, 2 days off, 3 days working
- Week 2: 2 days off, 2 days working, 3 days off
Please state in your application which role you are applying for.
Job Description
We want to recruit people who will deliver the highest level of solution-orientated customer care in our Operations Centre, a state-of-the-art, multi-purpose Centre delivering critical services 24/7/365. The services include Emergency Telecare response call handling, supporting the most vulnerable; Out of hour’s emergency call handling for the City, Lone Worker alarms, Security Alarms, and Community Safety (CCTV).
This multifunctional role builds supportive customer relationships, adds value to its services through effective communication and liaison with customers, clients, directorates, and external organisations. You will be responding to Telecare emergency calls from a range of service users, providing reassurance and arranging the appropriate response for the most vulnerable. You will also be operating our Telecare and security alarm platforms, our surveillance camera systems; along with telephony, intercom and radio, car park systems, and concierge services.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
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Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
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You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the new Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond. You will ensure excellent communication, customer service, and accuracy, and will include liaising with the public and internal and external customers, as well as using your own initiative to solve problems. Good IT skills and confidence in the use of Microsoft Office are also needed.
You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shift patterns.
Requirements
- This post is subject to Police vetting (NPPV2 FULL) and an Enhanced DBS Check. If this is not met, vetting clearance will not be given.
- 3-year residency is a requirement of police vetting. If you do not have 3-year residency, you will not clear police vetting. This will be asked at interview, if you do not meet this criteria the interview will not commence.
- Right to work checks are required. This role is NOT a sponsored role and does not come under the'skilled worker occupation' list within additional working hours under sponsorship.
Why Bristol City Council?
At Bristol City Council, we offer a fast-moving and supportive work environment, giving you the chance to use your skills and develop new ones within a high-profile organisation. You’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. You’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How to Apply
To be shortlisted for interview, you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion, we may shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.


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Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We encourage you to apply as soon as possible.
Additional Information
- For permanent Bristol City Council employees, this post will be a secondment.
- For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.
- If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council), this post will be a fixed term contract.
- We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Contact Information
For more information, contact:
Bristol City Council strives to have a workforce that reflects the communities it serves. We are committed to ensuring diversity in our hiring process. We welcome, develop, and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
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