Hywel Dda University Health Board
Emergency Unit Administrator
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About the Role
We are seeking a proactive and highly organised individual to provide comprehensive secretarial and administrative support to Consultants and their medical team. This role involves managing sensitive patient records, coordinating communications with healthcare professionals and patients, and maintaining clinical documentation with discretion and accuracy. You will also be responsible for coordinating Emergency Department rotas across multiple staff groups and handling associated administrative tasks.
This is a pivotal role requiring excellent communication skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
Key Responsibilities
- Provide a comprehensive secretarial and administrative support service to the Consultant and designated medical staff and their teams.
- Be responsible for maintaining records, both manually and on a computer system, and demonstrate the ability to handle sensitive and confidential patient information, i.e., clinical letters, investigations, and results.
- Act as the first point of contact for all methods of communication on behalf of the Consultant and his/her medical team from GP’s, patients, and relatives, Consultants, and other Hospitals.
- Be responsible for the coordination and maintenance of the Emergency Department rotas across multiple staff groups and any associated administration tasks.
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Desirable Skills
- The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About Hywel Dda University Health Board
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health, and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private, and third sector colleagues, including our valued team of volunteers.
Our Services Are Provided In
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- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Contact Information
For further details/informal visits, contact:
- Name: Mrs Emma Green
- Job title: Emergency Department Office Manager
- Email address: emma.green@wales.nhs.uk
Mrs Laura Tipping
Business Manager Emergency Medicine
01267 229663
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