Job Description: Account Manager - Employee Benefits

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As an Employee Benefits Account Manager at NFP, you’ll look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.

Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.

Role Responsibilities

This role will entail:

• Gathering and analysing information from product providers, HR teams, clients, and third parties, conducting detailed research across a broad range of financial and employee benefit arrangements.
• Providing exceptional client service by responding promptly to enquiries, managing renewals and re-enrolment schedules, and supporting clients through changes to their existing arrangements.
• Assisting with the onboarding of new clients, ensuring benefit packages are implemented efficiently and that all supporting reports, market analysis, and documentation are delivered within agreed deadlines.
• Working collaboratively with Consultants and colleagues to deliver a high standard of service, ensuring client expectations are consistently met and exceeded.
• Identifying opportunities for account development by researching market trends, gathering intelligence, and supporting business growth initiatives.
• Maintaining accurate client and provider records within internal systems, ensuring data integrity and compliance with company standards.
• Attending client meetings and conference calls, both independently and alongside Consultants, to provide professional support and strengthen client relationships.
• Preparing policy summaries, recommendation reports, and portfolio valuations to support client review meetings and informed decision-making.
• Keeping technical knowledge current by monitoring industry developments and liaising with providers and subject matter experts.