Portsmouth Hospitals University NHS Trust
Employee Relations Administrator
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Company Description
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
Job Description
NHS Band 3 Salary: £25,760 - £27,476 per annum
Hours per Week: 37.5 full time
Contract Type: Permanent
Location Base: Portsmouth Hospitals University NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour, Western Road, Cosham, Portsmouth, PO6 3EN
Are you an organised administrator looking to make a meaningful impact across two distinct NHS Trusts? We are recruiting an Employee Relations Administrator to support our Single Corporate Service, delivering comprehensive, high-quality support across both the Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.
As the first point of contact for employee relations enquiries, you will play a central role in triaging queries, coordinating casework, managing formal hearing arrangements, and maintaining accurate records to keep our people-focused service running seamlessly.
Key Responsibilities
- First Line Support: Manage the Employee Relations shared inbox and phone lines. Respond to routine enquiries, provide initial guidance on ER processes, and escalate complex issues appropriately.
- Casework & Hearing Coordination: Arrange investigation meetings and formal hearings, manage complex diaries, book rooms, assemble electronic hearing packs, and liaise with staff, managers, and trade union representatives.
- Formal Minute-Taking: Support complex HR investigations by taking precise minutes during meetings, agreeing drafts with senior colleagues, and sharing finalized copies with witnesses.
- Data Management & Reporting: Maintain ER trackers, databases, and HR systems. Produce regular and ad hoc management information reports on casework, sickness absence, and grievances to aid strategic decision-making.
- Policy & General Administration: Assist with updating HR policies, forms, and procedures alongside routine administrative tasks (filing, correspondence, and record archiving).
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For full job details and person specification please refer to enclosed job description.
Qualifications
- NVQ Level 3 in Business Admin, Human Resources, Customer Service, or equivalent experience.
- Good standard of general education, including GCSE (or equivalent) English and Mathematics.
- CIPD Foundation Certificate, or a willingness to work towards it.
Experience
- Proven experience in an administrative or customer-focused role, ideally within Human Resources, Employee Relations, the NHS, or another large, complex organisation.
- Demonstrated experience managing shared inboxes, diary management, organising meetings, and taking accurate formal minutes.
- Experience maintaining accurate records, handling highly confidential/sensitive data, and producing management information, dashboards, or spreadsheets.
- Hands-on experience using HR Information Systems (such as ESR, Allocate, Trac, or equivalent).
Skills, Knowledge & Attributes
- Advanced proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), with competence in Excel for tracker maintenance and reporting.
- Exceptional verbal and written communication skills, with an ability to interact sensitively, professionally, and tactfully with diverse stakeholders.
- Excellent organizational skills, precision, and high attention to detail, with the ability to work independently, prioritize competing demands, and meet tight deadlines.
- Solid understanding of data protection, confidentiality, information governance requirements, and structured record management.
- Knowledge of Employee Relations processes, procedures, NHS Terms and Conditions, and workforce metrics (or the ability to quickly develop this knowledge).
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Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
For more information, please see our People and OD Strategy 2026
Weekly Hours / Programmed Activities: 37.5
Salary Band: Band 3
Staff Group: Administrative and Clerical
Contract Type: Permanent
Job Area: Admin and Corporate
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