Wickes
Employee Relations Business Partner
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Looking to make a real impact on how we work at Wickes? We’re on the hunt for a brilliant Employee Relations Partner to join us.
This isn’t just about managing processes; it’s about rolling up your sleeves, thinking differently, and helping us build a culture where everyone can do their best work. We’re moving from traditional compliance to a modern, people-led, and tech-enabled approach, and we need you to help lead that change.
What you’ll be doing:
- 60% of your time will be hands-on with complex case resolution, where you’ll champion an “informal-first” approach using mediation and coaching to resolve conflicts before they escalate.
- The other 40% is where you’ll get strategic, partnering with leaders to spot systemic trends and using smart, modern AI tools to streamline how we work. You’ll be the person who turns data into action and helps our managers feel confident in leading with empathy.
What you’ll bring to the team:
- A "people-first" mindset: You’ve got proven experience with complex ER matters and a real passion for finding restorative resolutions.
- Strategic thinking: You don’t just look at the case in front of you; you look at the bigger picture to find root causes.
- Tech curiosity: You’re comfortable with—or excited to learn—how AI and new tools can make HR smarter and more efficient.
- Resilience and empathy: You can handle high-pressure situations with a fair, calm, and authentic approach.
- The right credentials: Ideally, you’ll have a CIPD Level 5 (or equivalent) and experience in a fast-paced environment, retail experience would be the icing on the cake.
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What can we offer you?
- You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
- Benefits package that includes:
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
- Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
- By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.
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About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.
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