Royal Mail
Employee Relations Case Manager
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Job reference 341700
Employee Relations Case Manager
Competitive salary, 25 days annual leave (pro rata) plus bank holidays
Full time, fixed-term until 31st March 2027
Location: Covering the South (London, South East, South Central)
At Royal Mail, we’re proud of our people and the vital role they play in keeping the UK connected. We’re now looking for an experienced Employee Relations Case Manager to join our team, playing a key role in managing complex and sensitive casework. This role is a fixed-term contract until 31st March 2027.
About The Role
As an ER Case Manager, you’ll act as an independent and impartial decision-maker, leading on a wide range of employment relations matters. You’ll investigate and conclude complex cases, represent the business in Employment Tribunal (ET) and Early Conciliation (EC) matters, and help safeguard Royal Mail’s reputation through fair, robust and legally compliant outcomes.
This is a high-impact role where your expertise will directly support our people, leaders and wider organisation.
What You’ll Be Doing
- Managing a varied caseload, including dismissal appeals, complex grievance investigations and appeals, whistleblowing and senior-level complaints, ensuring fair and consistent outcomes
- Representing Royal Mail in Employment Tribunal and Early Conciliation cases, working closely with external legal providers
- Engaging with stakeholders at all levels, providing clear and timely communication on case progress and outcomes
- Identifying trends and delivering targeted interventions, training or improvements to enhance line manager capability and address hotspots
- Maintaining accurate case records and ensuring high standards of governance, transparency and service delivery
- Supporting wider business activity, including change programmes and organisational design initiatives
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What We’re Looking For
We’re looking for someone who is capable, resilient and passionate about fair and effective employee relations.
You’ll bring:
- Proven experience managing complex ER casework
- Experience with employment tribunal activity (desirable)
- Experience working with Trade Unions (desirable)
- Strong analytical and decision-making skills, with the ability to balance risk, cost and reputational impact
- Excellent communication and report writing skills
- The ability to influence and challenge stakeholders at all levels, including senior leaders
- Strong organisational skills, with the ability to manage competing priorities and deliver against targets
- A proactive approach to problem solving and dispute resolution
- Confidence working independently while collaborating with a wider team
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
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Next Steps
The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Wednesday 12th August. Please note, this advert may close early if the appropriate number of applications has been reached.
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