Parkside Recruitment
Employee Relations Manager
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Senior Employee Relations Manager
We’re looking for a Senior Employee Relations Manager to provide trusted, practical and confident ER support across our business. Acting as the first point of contact for General Managers, Territory Managers and People Business Partners, you’ll play a key role in promoting fair, consistent and commercially sound employee relations practices while minimising risk.
This is a hands-on role, working closely with operational leaders and the wider People Team to manage ER cases effectively, coach managers and help build confidence and capability across the business.
Key Responsibilities
- Provide Clear, Pragmatic Advice: Offer guidance to managers on a wide range of employee relations matters, including disciplinary, grievance, absence, and capability cases.
- Ensure Fair Management: Guarantee ER cases are managed fairly, consistently and in line with employment legislation, company policies and best practice.
- Coach and Support Managers: Assist line managers to manage ER matters confidently and achieve positive, sustainable outcomes.
- Build Strong Relationships: Establish and maintain strong working relationships with People Business Partners, Territory Managers, General Managers, and the wider People Team.
- Manage ER Enquiries: Handle ER enquiries through the ER inbox, escalating complex or high-risk cases appropriately.
- End-to-End Case Management: Own end-to-end case management, ensuring accurate and timely updates on ServiceNow and other people systems.
- Monitor Trends and Report: Monitor ER trends and produce case reporting to support insight-led decision making.
- Support Long-Term Cases: Assist with long-term sickness and capability cases, maintaining accurate records across people systems.
- Assist with Projects and Training: Aid with ER projects, policy updates, and the delivery of ER training where required.
- Liaise with External Partners: Communicate with external partners such as legal advisors, ACAS, and occupational health providers when needed.
- Stay Updated: Keep up to date with employment legislation and make recommendations to improve policy and process.
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Qualifications and Skills
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- CIPD Qualification or Equivalent: CIPD qualification or equivalent practical experience.
- Up-to-Date Knowledge: Up-to-date knowledge of UK employment law and ER best practice.
- Proven Experience: Proven experience advising and coaching managers on ER issues, including complex cases.
- Strong Judgement: Strong judgement with the ability to balance risk, fairness, and commercial impact.
- Excellent Communication Skills: Excellent communication, influencing, and stakeholder management skills.
- Highly Organised: Highly organised, with the ability to manage and prioritise multiple cases.
- Collaborative Mindset: A collaborative, “one team” mindset and a commitment to confidentiality and consistency.
- Knowledge of ROI or Jersey Employment Law: Knowledge of ROI or Jersey employment law is desirable but not essential.
Work Arrangement
- The role is fully remote with a team meeting in person once per month.
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