Royal Mail
Employee Relations Policy Advisor
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Job reference 339794
Employee Relations Policy Advisor
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Fixed Term, Full time
Location: Royal Mail, Pond Street, Sheffield, S98 6HR - hybrid working with 4 days in the office and 1 day working remotely
Our HR Services team plays a pivotal role in supporting employee engagement, enabling effective people management, and fostering a positive working environment. This is a fast-paced, varied role where no two days are the same. You'll provide expert support and influence decision-making, helping to deliver positive outcomes for both colleagues and the business.
Are you passionate about employee relations and enjoy solving complex problems? Are you confident managing a varied caseload while building strong relationships with colleagues, managers, and stakeholders?
If so, we'd love to hear from you. As a result of internal progression and the launch of exciting new initiatives, we are recruiting for an ER Policy Advisor within our Employee Relations Advisory Services (ERAS) team.
This is an excellent opportunity to make a real impact, develop your employee relations expertise, and grow your career within a supportive, high-performing team.
About The Role
- Deliver expert Employee Relations advice to managers at all levels across the organisation through both written and telephone-based support.
- Manage a diverse portfolio of Employee Relations cases, providing tailored and pragmatic advice while prioritising activity based on risk, complexity, and business need.
- Draft and review ER correspondence, including outcome letters and case-related documentation, providing clear and constructive guidance to managers.
- Coach and develop manager capability across all areas of people management, supporting the fair, consistent, and effective application of policies and procedures.
- Maintain accurate and timely case records within the ER case management system, proactively driving cases through to resolution.
- Work collaboratively with ER Advisory Services Team Leaders, HR colleagues, and key stakeholders to resolve complex and sensitive employee relations matters.
- Contribute to the continuous improvement of the ER Advisory Service by sharing insights, identifying opportunities, and promoting best practice.
- Identify and escalate emerging trends from casework and enquiries, helping to inform improvements to policy, process, and manager capability.
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About You
To excel in this role, you'll be able to demonstrate the following skills and experience:
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- In-depth knowledge of HR policies, procedures, and employee relations best practice.
- Excellent written and verbal (over the phone) communication skills, with the ability to adapt your approach to different audiences.
- Experience of coaching and upskilling managers, supporting them to make balanced, fair, and commercially sound decisions.
- Strong questioning, analytical, and problem-solving skills.
- Proven ability to manage complex Employee Relations cases, providing pragmatic and commercially focused solutions while effectively managing risk.
- Ability to build strong partnerships with customers and stakeholders to deliver business objectives.
- Ideally CIPD Level 5 qualified, or working towards qualification.
- A passion for continuous improvement, learning, and personal development.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to permanent employees
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Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Monday 17th August. Please note, this advert may close early if the appropriate number of applications has been reached.
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