We are committed to continuous improvement so that we can evolve our Employee Relations (ER) services and support mechanisms to be the best they can be, encouraging open communication, ensuring our colleagues can thrive both professionally and personally, and building trust within our organisation.

What will you be doing?

• Provide PLs/PMs and HRBPs with timely, solution-focused ER support on the full range of ER matters, enabling the business to deliver ER processes in line with policy, fairness, and our values.
• Support with (and lead where appropriate) consultations and employee engagement relating to restructures, redundancies, and TUPE.
• Provide pragmatic ER advice, clearly articulating risks, mitigations, and recommendations.
• Coach and advise managers on performance management approaches (including Reaching Performance Plans), ensuring appropriate documentation and guidance is provided.
• Support managers to manage complex sickness absence and health-related capability matters, including advising on complex OH referrals and workplace adjustments.
• Promote early resolution approaches (e.g., facilitated conversations, mediation), coaching and enabling stakeholders to resolve issues at the earliest appropriate stage.
• Produce and interpret ER Management Information (MI), providing key data on caseloads, outcomes, and trends.
• Support the disciplinary and grievance process, ensuring key stakeholders are appropriately informed, and liaising with the ER Investigations Team where formal investigation is required.
• Provide HR representation on panels, participating in the decision-making process and drafting outcome letters.
• Support the ethics champion process, including conducting initial fact-finding, engaging relevant stakeholders, and determining appropriate resolution or escalation to formal investigation where required.
• Collaborate with the business/HRBPs to implement learnings and recommendations from ER processes.
• Contribute to standard templates, playbooks, and knowledge articles to improve consistency and efficiency across the ER team.
• Support with the design and delivery of practical upskilling sessions to build manager and leader capability in ER matters.
• Maintain accurate, confidential case files, ensuring timely recording of actions and advice in the case management system/trackers.
• Prepare and review Settlement Agreements.

What will you need to do it?

• Strong and demonstrable Employee Relations knowledge and experience supporting formal and informal ER casework, including coaching and supporting leaders through capability matters.
• Deep understanding of employment legislation, dispute resolution, and best practice ER approaches in the UK.
• Communication Skills: excellent written and verbal communication, able to engage and influence constructively at all organisational levels.
• Experience of translating policy and employment law into practical guidance for leaders.
• Experience of handling competing priorities in a high-volume case environment.
• Analytical capability: comfortable working with case data/MI, drawing insights and presenting themes clearly.
• Excellent attention to detail.
• Able to build relationships and communicate confidently and professionally with colleagues at all levels of the firm, delivering clear written and verbal messages.
• Experience in coaching and developing others and championing a culture of service excellence, promoting a continuous learning culture within the team.
• Proactively share knowledge and experience, promoting a team player mindset.

To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV, and begin to make your mark with KPMG.

Find out more:

Within Central Services, we have a range of divisions and specialisms. Click the links to find out more below:

• Central Services (KBS) at KPMG
• Inclusivity and KPMG
• KPMG Workability and Disability confidence

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• Applying to KPMG
• Tips for interview
• KPMG values
• KPMG Competencies
• KPMG Locations and FAQ

Why Corporate Services at KPMG?

Corporate Services operates as a £multi-million business within our business, and through our combined efforts, we enable the firm to serve our people, our clients, and wider society. The internal expertise, advice, support, and services we provide to our client-facing business are fundamental to the success of our firm. Through collaboration, agility, fresh thinking, and innovation, we help our people across the firm to work in a way that’s smarter and more sustainable. We’re a cross-functional team, bringing together technically knowledgeable experts across a wide range of critical activities to help grow, run, and protect our business. Our areas span Corporate Affairs and Marketing, Digital, Finance and Commercial, People and Resourcing, and Risk and Legal.