Employee Relations Specialist

Application Deadline Reminder

Please note that this role will close at 00:01 on Friday 25 September, and therefore we advise getting your application in by no later than midnight on Thursday 24 September.

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About Ofcom

As the UK’s communications regulator, we’re delivering vital work to make communications work for everyone.

Our work covers everything from phones and broadband, through to online safety, TV and radio, the postal service, and wireless devices. We need people of all backgrounds, skill sets, and experiences to help us achieve our ambitions on behalf of the British public.

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About the Team You’ll Be Part Of

Ofcom has a large, complex, and centrally driven programme of work which the People, Culture and Workplace Team are at the heart of, supporting colleagues through their journey at Ofcom. The Employee Relations team sits within the wider People Services team and focuses on supporting colleagues, their line managers and directors through all employee relations matters, to help foster positive and productive working relationships, making Ofcom a great place to work and empowering our leaders.

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The Purpose and Scope of the Role

Reporting to the Employee Relations Manager, this role is responsible for providing empathetic, factual, high-quality and risk-focused expert support to all Ofcom colleagues, their line managers and directors on all employee relations matters, including but not limited to:

• Delivering with a strong customer service approach to all work, role modeling Ofcom’s values.
• Supporting, coaching, and partnering with leaders of all levels to build their capability to provide all colleagues with career and performance management of the highest quality.
• Maintaining and developing of our suite of progressive people policies, reviewing and amending in line with Ofcom’s brand, changing employment legislation, and industry best practice.
• Consulting, engaging, and collaborating in a positive manner with multiple stakeholders, including Prospect Union, Colleague Forum, Colleague Networks, and other PC&W teams, to make Ofcom a Great Place to Work.

The role is required on a full-time, permanent basis.

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Your Key Responsibilities

• Provide proactive, consistent case management support across all employee relations policy areas, examining relevant facts, current employment law, Ofcom policies and/or the Procedural Agreement with Prospect.
• Independently lead employee relations cases across the whole life cycle, including investigation, disciplinary, grievance, redundancy, appeal and employment litigation, ensuring a proactive and respectful colleague experience for all.
• Work collaboratively with other People Services teams to deliver a true One P&C customer experience for all Ofcom colleagues, resolving queries in an efficient and accurate manner via our case management and wider systems.
• Partner with the Employee Relations Manager to deliver wider engagement work, complex case management and ad hoc transformation projects when required.
• Act as a trusted partner working with stakeholders to deliver people projects, including leaders across the organisation, and other PC&W teams, such as People Business Partners, L&D, and ED&I.
• Lead any employment law strands of people projects, such as restructuring, TUPE, or culture change initiatives, to ensure legality and accessible documentation.
• Have and maintain a deep working knowledge of employment law, including the ability to understand nuances and where the law doesn’t provide clarity.
• Support on any other activities that drive our Organisational and/or Group and/or PC&W objectives and change management, including developing training materials and comms plans.
• Contribute to the review, development and creation of People Policies across multiple subject areas in line with employment law and Ofcom objectives to enable strong management support to colleagues, escalating issues to the Employee Relations Manager.
• Own people policy administration and housekeeping to support the colleague experience, ensuring policies are stored in the right place with supporting toolkits, amending when required.
• Support engagements with the union and/or Colleague Forum and/or Networks to facilitate people policy delivery.
• Store, process and use all documentation in line with GDPR regulations, keeping records accurate and up to date to deliver compliance.