Employee Relations Specialist

Job Description

Employee Relations Specialist

About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Key Responsibilities & Deliverables:

• Proactively manage a wide variety of manager-led employee relations cases by phone and email to resolution.
• Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability.
• Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
• Take necessary steps to resolve cases promptly and drive achievement of critical SLAs.
• Highlight high-risk cases, trends, and management capability issues as appropriate, for the relevant sector in the client’s business.
• Support with ER letter drafting including the formation of allegations and outcome letters.
• Review and advise on case evidence/notes and procedural correspondence.
• Coach, guide, and influence managers to take the best approach to dealing with employee relations issues.
• Manage and maintain HR systems, recording all ER cases in a case management system.
• Build and maintain strong working relationships with key client stakeholders.
• Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate.
• Liaise effectively with other internal departments and external teams.
• Support colleagues in the wider team as and when required.
• Contribute to the improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology.